Conversion from Sweeden SEK to USD Issue?

ilovedigis
New Contributor III

I sold 40 place cards to a customer from Sweeden who paid with SEK for a subtotal of 12.00 on the product page. Today there is a 15 percent off the customer may take advantage of and the price would be $10.20. Also, there was a 3rd party referral for the sale.

The info on the sale says kr120 for the subtotal and says I am getting 0.00** for royalty. Is there some issue with the conversion of this type of money from Sweeden's SEK to USD? I would think for a 12 dollar purchase even with the discount at 10.20 and 3rd party referral, I would get something for a royalty and not have it be zero. If the conversion is not working correctly, I wanted to report it.

5 REPLIES 5

Thunes_Designs
New Contributor III

I had a sale from Sweden a few days a go. The customer paid SEK 100 - I received 0. 

mblue
Contributor

Pushing this up.  This just happened to me as well and has happened 3 other times before.

mblue
Contributor

I'm pushing this up again.  The issue still hasn't been fixed for me.

Mark
Moderator
Moderator

Hi all,

Sorry for the delay with this one.

If you can respond with information on the sale in question, we will be more than happy to take a look.

- Mark

Here are the ones I can remember:

   3/25/2023 1:35:17 AM90kr18012.0%kr0 SEK$0.00**
   2/17/2023 10:54:54 AM50kr2007.5%kr0 SEK$0.00**
   9/12/2022 12:05:44 PM50kr2007.5%kr0 SEK$0.00**
   5/21/2022 12:32:28 PM50kr2507.5%kr0 SEK$0.00**
   3/2/2022 12:18:36 PM75kr3006.4%kr0 SEK$0.00**