cover photo issues on mobile version

[Phrosne_Ras_Des]

When using my mobile to view Zazzle the cover images of my designs are showing as the collection cover image and not their own cover image. 

See the tag  attached as example

https://www.zazzle.com/c/christmas+cards

 

 

[Phrosne_Ras_Des]

I found that it only happens when using chrome and not in Safari 

[Phrosne_Ras_Des]

Hi there is still an issue with this

[Mark]

Hi @Phrosne_Ras_Des,

Sorry to hear about this issue. Can I please ask you to link directly to a product with this issue?

[Phrosne_Ras_Des]

Hi @Mark 

It's not a product with an issue (I don't think) it's a backend issue at Zazzle or Chrome Mobile. On the mobile version of Chrome, it shows the cover of the collection and not the cover of the actual design. It works fine on the MOBILE version of SAFARI and on Chrome on the laptop it also works fine. It's an issue with MOBILE VERSION CHROME. See next attached

https://www.zazzle.com/c/christmas+cards

https://www.zazzle.com/floral_christmas_pretty_holiday_card-256747347949255657

(See the CHROME mobile version it shows the collection cover - the favor tag on a gift)

(And on the laptop or computer CHROME version shows the correct design cover)

Hope this helps better understand the issue

[Mark]

Thank you for the additional info and screenshot, @Phrosne_Ras_Des.

I have flagged this with the team now.

[Phrosne_Ras_Des]

Hello Mark, I am writing to follow up on the issue I raised earlier. Unfortunately, the problem persists as I have received feedback from others who have experienced the same issue with my design cover on the platform. I was wondering if it would be possible for Zazzle to clear the entire site's cache or if it is a collection issue. I followed your advice by clearing my own cache, and it seemed to work for some designs but not all. However, I am concerned about how this issue might be affecting the customer experience. Do you think it would be possible for Zazzle to do a site refresh? I am not sure what else to ask. Thank you for your assistance thus far. Best regards, Phrosne

[Scott]

Hi Phrosne,

This is an interesting one. In short, I think this is browser caching.

Firstly, Apple requires all web browsers on iOS to use Safari’s “backend.” In other words, all browsers (Chrome, Safari, Firefox, etc) should basically work the same, though they’ll have a slightly different visual appearance and some slightly different features. When we find a bug in one of these browsers it's usually an issue in all of them.

I help with software testing for our mobile apps, so I have a few iOS and Android devices here. They all look good. I can’t reproduce the screenshot that you’re seeing (but you clearly are seeing it).

It seems possible that you used Chrome to view the website at a certain period, and that particular search was cached by your browser. At that time there may have been a bug that was improperly displaying that one particular product, and in subsequent searches you may be pulling from browser cache. It’s quite hard to say from here. But one thing that I can say is that I cannot reproduce this issue, and one of my QA teammates can’t, either.

Below is a link on how to clear your browser cache. Can you try this and let us know if it helps?  https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DiOS

[Scott · Accepted solution]

I just fixed the link. Sorry!

[Phrosne_Ras_Des]

Hello Scott and Mark, I am writing to follow up on the issue I raised earlier. Unfortunately, the problem persists as I have received feedback from others who have experienced the same issue with my design cover on the platform. I was wondering if it would be possible for Zazzle to clear the entire site's cache or if it is a collection issue. I followed your advice by clearing my own cache, and it seemed to work for some designs but not all. However, I am concerned about how this issue might be affecting the customer experience. Do you think it would be possible for Zazzle to do a site refresh? I am not sure what else to ask. Thank you for your assistance thus far. Best regards, Phrosne

[Mark]

Hey @Phrosne_Ras_Des,

Apologies for the delay here. I will reach out to the team and get back to you as soon as possible. Thanks for your patience.

[Phrosne_Ras_Des]

Hi @Mark any updates?

[Phrosne_Ras_Des]

Hi @Mark or @Scott any updates?

[Phrosne_Ras_Des]

Hi @Mark / @Scott  I’ve been reading one of the posts in the forum - are we part of the testing? Can you please let me know? I am so confused about the cover images showing up strangely in different places in market place. I am going to start removing these designs from the collections so the correct cover image shows up and not to confuse customers. Because this would totally confuse me if I was a customer.

[Phrosne_Ras_Des]

Hello Scott and Mark, I am writing to follow up on the issue I raised earlier. Unfortunately, the problem persists as I have received feedback from others who have experienced the same issue with my design cover on the platform. I was wondering if it would be possible for Zazzle to clear the entire site's cache or if it is a collection issue. I followed your advice by clearing my own cache, and it seemed to work for some designs but not all. However, I am concerned about how this issue might be affecting the customer experience. Do you think it would be possible for Zazzle to do a site refresh? I am not sure what else to ask. Thank you for your assistance thus far. Best regards, Phrosne