Cover Photo not removable on updated products
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03-29-2023 04:24 PM
I'm having an issue where when I update or make changes to an existing product, the cover photo from the old product is not automatically going away. On a main search, it will show the cover photo of my old product (therefore inaccurate to what the person searched), but when I click on the product, it doesn't show the cover photo anymore and says "upload cover photo" so there isn't even a way for me to remove the cover photo manually from the initial search page. I'm concerned my products are being overlooked because it's not showing the photo of my actual product! Is anyone else having this issue?
If I upload a new cover photo, it will show the new one and gets rid of the old one, but I don't want to have to worry about immediately updating the photo as soon as i post the product!
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03-30-2023 05:42 AM
Hey @BriBee,
Sorry to hear you have been having this issue and thank you for flagging.
Would you be able to send on an example of this please?
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03-30-2023 09:00 AM
If you go to this collection: https://www.zazzle.com/collections/minimalist_modern_art_deco_wedding_collection-119233270081495493
This is what shows until you roll your mouse over the product, or click on it.
Then once you click on it, this is the view, and it says there's no cover photo to remove:
Thank you for your help!
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03-30-2023 04:11 PM
Hi @BriBee
I have just passed your link and screenshots along to our team now and hope to have an update soon 🙂
Roberta 🌷

