Cover Photo not removable on updated products

BriBee
New Contributor

I'm having an issue where when I update or make changes to an existing product, the cover photo from the old product is not automatically going away.  On a main search, it will show the cover photo of my old product (therefore inaccurate to what the person searched), but when I click on the product, it doesn't show the cover photo anymore and says "upload cover photo" so there isn't even a way for me to remove the cover photo manually from the initial search page.  I'm concerned my products are being overlooked because it's not showing the photo of my actual product!  Is anyone else having this issue?

If I upload a new cover photo, it will show the new one and gets rid of the old one, but I don't want to have to worry about immediately updating the photo as soon as i post the product!

3 REPLIES 3

Mark
Moderator
Moderator

Hey @BriBee,

Sorry to hear you have been having this issue and thank you for flagging.

Would you be able to send on an example of this please?

- Mark

BriBee
New Contributor

If you go to this collection: https://www.zazzle.com/collections/minimalist_modern_art_deco_wedding_collection-119233270081495493

This is what shows until you roll your mouse over the product, or click on it.

Screen Shot 2023-03-30 at 10.30.52 AM.png

 Then once you click on it, this is the view, and it says there's no cover photo to remove:

Screen Shot 2023-03-30 at 11.59.55 AM.png

 Thank you for your help!

Roberta
Moderator
Moderator

Hi @BriBee 

I have just passed your link and screenshots along to our team now and hope to have an update soon 🙂

Roberta 🌷