Customer Negative Review Doesnt Match Product

[Dgdesigns55]

So i've got this review that sometimes its there sometimes its not, but i have been emailing back and forth with zazzle to try and get it removed, Was wondering if anyone else has had an issue like this. Her product doesnt match her picture, I have taken screen shots of them..

[Connie]

It's probably because, since your listing is a direct competitor to Zazzle's own "Create your Own" products, the customer probably ordered several different CYO items, and left the wrong review on the wrong product since they couldn't tell the difference.

[Dgdesigns55]

Thank you