Digital Download Sales

SharonCullars
New Contributor III

Why aren't my digital download sales included in my overall sales listing?

1 ACCEPTED SOLUTION

Cat
Honored Contributor III

The sales do show up in the stats in your store's back end, but you have to choose "digital stats" in order to see them.

digital-stats.png

You can also find them in your royalty history report but they show up as a transfer:

transfer.png

BUT, they don't seem to appear anywhere on the individual product page - neither in quick stats nor in insights. Here are my posts/rants on the subject.

Digital Download Purchases Don't Get Recorded as S... - Zazzle

A few Requests for Instant Download Stats - Zazzle

____________________
Cat @ ZingerBug Designs

View solution in original post

4 REPLIES 4

Cat
Honored Contributor III

The sales do show up in the stats in your store's back end, but you have to choose "digital stats" in order to see them.

digital-stats.png

You can also find them in your royalty history report but they show up as a transfer:

transfer.png

BUT, they don't seem to appear anywhere on the individual product page - neither in quick stats nor in insights. Here are my posts/rants on the subject.

Digital Download Purchases Don't Get Recorded as S... - Zazzle

A few Requests for Instant Download Stats - Zazzle

____________________
Cat @ ZingerBug Designs

SharonCullars
New Contributor III

Thanks.

SharonCullars
New Contributor III

The below digital download has sold twice according to notifications, but in my back store it says zero sales even when I filter for digital sales instead of print. Why isn't my digital sales showing anywhere?

https://www.zazzle.com/food_fest_invitation_flyer-256593225006314208

Anne
Valued Contributor

If I need a tutorial (thanks, @Cat ) in order to find stats, I would say there is room for improvement.
I also don't understand why all transfers from other products are just listed as a sale and transfers to digital not. It does not make sense to me. Also wondering if this will affect ranking ...?

Anne Vis Icon