My Fabric Identifies as a Digital Download

YesItsRoy
Contributor II

When we got the notice that all our Products with a Royalty Rate higher than 50% would be automatically knocked back to 50%, I knew I had something that was higher by accident, but no way to figure it out without looking at every Product (and I wasn't going to do that).

Now that we have a Royalty Sort on the back end, I found it:  Fabric at -- oddly -- the Default Royalty Rate for Digital Downloads:  92.89%. 

I tried to change it, and I get this pop-up indicating it has to be, very specifically, between 47.89 and 50.00%. But even more strange, the retail price at that Rate is $29.50, and not as strange given current carve-outs, I'm only slated to earn $2.10 on it.  Someone, please make that math math for me please. 🤣

The retail price isn't even that, and even stranger (to me), there are people selling Fabric for a WHOLE lot more!

Not posting in Tech b/c I sent an email to Support, but thinking y'all might want to check your Royalty sort and see if anything weird is going on.  How this got to be 92.89% in the first place, I have no clue.

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5 REPLIES 5

idraw
Honored Contributor

@YesItsRoy 

Been finding the same results with my fabric products. Makes no sense. I had to go thru one by one and change them. 

I feel your pain! 😂

Support responded they're aware and working on it and sorry and so on. 

idraw
Honored Contributor

@YesItsRoy 

After you posted “My Fabric Identifies as a Digital Download”, my fabric decided on its own to identify itself as “they”. 🙈

BKMuir
Valued Contributor II

All of my fabric seems to be "Not Eligible for Digital Download"

Interesting outcome when selecting my fabrics - Royalty Percentage does not show in back-end, even though that is one of my selected items to show. --- Must be in the middle of updating all fabric with the new status sorts.

Thanks, BK for checking yours and responding! 

😊😊I don't think it's supposed to be available digitally.  Mine just went rogue. 🤷‍♀️