Delay in products appearing in my store

[goldsky]

Sorry if this has already been covered but I'm new here....I've noticed several of my latest designs still have not gone live in my shop (5 days now) and my featured collection also hasn't updated. I know it can easily take 24 hours for products to be indexed and go live, but this is excessive I think. Does anyone have this problem or can advise me please?

Thanks. Steph.

[Sara_H · Accepted solution]

@goldsky 

24 hours is not the norm for new products to appear in the store front I've found. I normally allow 48-72 hours at least during busy times. (everyone's trying to get new products up)

If you're setting up a new shop - a lot of indexing needs to happen behind the scenes and it could take up to a week for everything to settle down and appear.

Give it a couple of more days then come back and link to the products and/or collections that are still missing and I'm sure the Tech Team will investigate them for you.

[goldsky]

Thanks Sara

That's helpful. They actually popped up half an hour ago, I'm glad to say. 

[IAD]

I'm fairly new to Zazzle. I've had my shop for a few months. I realize that there are probably going to be delays in products going live this time of the year. But, my last product that went live was one I created on 12-2-24. I have created 13 more since then - all in limbo. I have never had any products take so long for indexing. Is this normal?

[IAD]

Disregard. It looks like five of the thirteen showed up this morning. Just taking longer to index than usual, I guess.