Design transfer from duvet to binder. Images being picked up as low quality which is odd

[PennyDrop]

Design transferred from duvet to binder

[PenguinPower]

There’s been some long term glitchiness with the binders, as far as I can recall… If I remember correctly, I believe you can get rid of the message if you put your images on the background layer, if that works for your design. 

[PennyDrop]

Thanks for the suggestion, i will have a go adapting my design to fit the background layer. Hopefully that will work, watch this space 😊

[PennyDrop]

What a shame, it hasn’t worked. Thanks so much for the suggestion, it was worth a try. At least i know it’s not just me that’s having problems. Thanks again PenguinPower 😊

[PenguinPower]

Sorry! I was hoping that would do it… but it’s been a while since I made a binder.. I do remember this being an issue before though. It’s definitely not just you and your image is fine… the warning is the glitch, but  unfortunately the customer isn’t going to know that… 

[Sandra-]

I believe the warning may disappear if you select all and reduce the size a little so as to keep everything within the blue (or possibly the green dotted) lines. It means that it won’t bleed over the edges but you can get it as close as possible and hopefully it’ll look acceptable. Hope this works for you! 

[PennyDrop]

Thanks for the suggestion Sandra, I tried it but sadly it didn’t work. 

[Sandra-]

You’re welcome, aw sorry it didn’t work though.

[Mark]

Hi @PennyDrop,

Thanks for flagging this! Can you provide the ID or link to the original product and we can look into this? 

Thanks!

[PennyDrop]

Hi Mark

thanks so much, here’s the link

https://www.zazzle.com/pd/spp/pt-zazzle_binder?dz=53da6461-ed80-44ab-9f97-7a4e81093b26&side_name=fro... 

[Mark]

Thank you very much for that, @PennyDrop.

I have flagged this with the team now.

[PennyDrop]

Thanks Mark

[Mark]

Hey @PennyDrop,

The team have advised the same solution as @Sandra-, that reducing the size to keep everything inside the blue line should fix the issue. Does this still not work for you?

[PennyDrop]

Design reduced but still showing error warning

[Sandra- · Accepted solution]

@PennyDrop Try cropping the box the guitar image is in so that too is within the green dotted line, or grab the middle handle of the box and push it over toward the guitar so it is within the green dotted line. Hope this makes sense. I’ve done a little diagram …

[PennyDrop]

Thanks Sandra,

I’m going to give this a go, will let you know how I get on

thanks so much

[Sandra-]

@PennyDrop You’re very welcome. I hope it works - yes please let me know. Fingers crossed! 

[PennyDrop]

Thank you so much Sandra and Mark & the tech team for finding the solution, also everyone here for taking the time to offer possible solutions, i really appreciate it. I have learned that as long as my PNG is within the green border, including any transparency in the document, i no longer get an error message. Another big takeaway for me is cropping my PNG document before importing it into images rather than using the zazzle crop tool solves this problem

hooray 😃

thank you

[Sandra-]

Really pleased to hear that 👍 It looks great! 

[PennyDrop]

Hi Mark,

As you can see with the image i sent earlier, with the guitar design reduced, it is still showing up as an error. What i noticed was that it seems to be picking up the transparency in the png not the actual images as outside the blue area. I have cropped the image using the zazzle tool but it still gets picked up as outside the blue area. I will take the design into photoshop and get rid of excess transparency, then try it again. Obviously that will take a bit longer to organise but i thought this might be useful information for your tech guys.

[Marcia]

It isn't that it's blurry. Binders are weird that if your artwork borders (even clear, if a png) extend over the green safety but not past the red bleed, it gets yellow flagged as "bad". It's a real pain in the butt to adjust elements, sometimes, so they work correctly across all 3 sizes.

Try moving one of the offending elements to different parameters & you'll see what I mean.

[PennyDrop]

Hi Marcia,

Thanks for this but sadly it didn’t work either. Mark from Tech is very kindly looking at it and I’m hoping he will get to the bottom of it. It’s really helpful to know I’m not alone on this and others have had difficulties designing binders. I love this forum. Thanks

[Marcia]

From the looks of your screen grab above, it seems doubtful that you would be able to make your design work under the (odd) binder constraints.