- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 10:30 AM - edited 01-30-2025 11:03 AM
Hi everyone,
I've received a customer inquiry regarding the ability to download an invitation. Although the invite settings are configured to allow digital downloads, neither the customer nor I can see the download option. This issue also affects other invitations I'm selling. Is anyone else experiencing this problem?
*edit to add link and photo*
https://www.zazzle.com/boys_one_silly_goose_blue_first_birthday_invitation-256230689591298416
Thank you!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 11:18 AM - edited 01-30-2025 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 10:54 AM - edited 01-30-2025 10:54 AM
I've just checked an invitation of mine and the option is showing under the Choose your Format dropdown
If you link to the product that misbehaving - am sure the Tech Team can investigate it
There are some blanks that don't offer digital downloads
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 11:01 AM
Thank you Sara! This is the invite the customer is wanting, but I also can’t see the ‘choose your format’ option on other invites of mine. https://www.zazzle.com/boys_one_silly_goose_blue_first_birthday_invitation-256230689591298416
I’m going to be really embarrassed if it’s there and I just can’t see it!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 11:18 AM - edited 01-30-2025 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-30-2025 12:25 PM
I didn't do anything! Happy everything is working for you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-31-2025 05:49 AM
Hi @AimeeMarie,
I'm very sorry to hear that you experienced an issue here. Thanks for sharing your experience. Everything is working as expected on my side also but we will keep an eye out for this behavior. Of course, if you experience any further issues, please don't hesitate to let us know.
Thank you for your patience!
Pádraig
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2025 08:44 AM - edited 02-01-2025 08:52 AM
@Pádraig I am also having this issue with a customer right now. I can see it on my iphone (safari) and Mac (chrome) but she cannot see the option on her phone for the same exact item. But she is on an iPhone too.... Below are the screenshots from me and hers.

