Duplicate RSVP & Wine Bottle Label Sections in Wedding Cross-Sell Collections

[Cat]

I've been noticing something strange in my wedding cross sell collections - there are duplicate sections for both RSVP cards and wine bottle labels. At first I thought it was just an issue in the collection pod:

But the same problem appears under collection management as well:

It seems to be most but not all of my wedding collections. Here are links to a few with the problem:

Rust Orange or Burnt Umber Floral Wedding Suite (zazzle.com)
Gold Foil Wedding Suite (zazzle.com)
Royal Blue or Cobalt Rose Elegant Wedding Suite (zazzle.com)
Emerald Green Watercolor Roses Boho Wedding Suite (zazzle.com)
Romantic Reflecting Red Rose Wedding Suite (zazzle.com)

[Sara_H]

@Cat 

In the edit collection Zazzle Marketplace tab (top right) is your collection set to 'recommended' or 'custom grouped'

also in your burger settings - check which sorting option you've got and compare it with the ones that seem to be ok

It may be a borked collection which may need to be redone or trying changing everything to recommended and wait for the indexing to catch up (as we all know - nothing is immediate)

[Cat]

@Sara_H Hmmm... well, I think they're all set to recommended - I mean in collection management they're showing in groups. What's weird though, is that when I click on the sorting icon under collection management, it doesn't show the recommended thing checked - it doesn't show it at all.

I may try re-building one of the collections that I didn't link to here to see if it fixes it - I want to leave these ones alone so tech can look at them. But if I have to re-make them all it's gonna take a lifetime because it's literally hundreds of them that are impacted. Gah! 

[Sara_H]

@Cat the recommended thing is in the Zazzle marketplace tab - top right 

Check what it says there

edited to add - it's changed for me too 

no it hasn't 

you have to click on Create custom . It's all very confusing

[Cat]

Yeah, it's set to recommended in the marketplace channel. I'm sorta thinking there's a bug of some sort, because the duplicate sections aren't just in the collections pod - the duplicates also appear in the back end collection management area. Maybe the thing I did by setting them to "other" then back to "cross sell" to get rid of the yellow exclamation points didn't fully work? Who knows...

[Sara_H]

@Cat Let's see what the Tech Team say tomorrow.

[Cat]

The issue seems to have been resolved - at least I'm not seeing it today. Hooray!