Royalty change went through for a couple of products but remains the same re the rest

CreativeLeahG
Honored Contributor III

I changed my royalty settings for ALL products on the 6th Sept and the change went through successfully as per the little 'success' message that pops up. I saved a screenshot too, so I didn't forget I'd made the change.

I noted today 2 sales at the new % but the rest are defaulted to the old % and the old % royalty shows on all products in the backend.

I've reported the issue directly, but wondered if anyone else affected?

Thanks

 

 

1 ACCEPTED SOLUTION

CreativeLeahG
Honored Contributor III
4 REPLIES 4

idraw
Honored Contributor

@CreativeLeahG 

The changes usually have  taken effect on the 20th of each month, sometimes a day after that. Today is the 19th, so maybe you will see the changes for yours tomorrow? Possibly z has changed the update time/method and not said anything about it….

CreativeLeahG
Honored Contributor III

Thank you, weirdly I have products that sold from the 17th going through at the new % ...  but it's random not site wide, I've noticed a few more.

idraw
Honored Contributor

@CreativeLeahG 

You are right, that is very weird. Maybe z has changed their own “once a month around the 20th” rule.

CreativeLeahG
Honored Contributor III

All sorted thank you