Earnings Not Matching Total Items Sold

MyBlueSkye
New Contributor III

Is anyone else seeing a number of items sold which does not match the total earned? My number of items went up (thank God), but the total remained the same (this is not a matter of the orders not having "cleared"). How long does this issue usually take to be resolved? 

3 REPLIES 3

Barbara
Esteemed Contributor

Are you in the Promoter program? If so, and if someone comes in on your link but buys someone else's product, your number of sales will tick up but you will have earned nothing.

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MyBlueSkye
New Contributor III

I'm only in the Associates Program. As I understand it the Promoter Program is essentially the next level up from the Associates. 

Sara_H
Honored Contributor III

@MyBlueSkye sometimes the exchange rate changes ($/£ etc)  and your total sales amount can reduce (and on the rare occurrences increase) so it may be that?