Entire Collection has disappeared
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02-11-2024 04:08 PM
I'm hoping someone can tell me what's going on. I've had a collection of coffee cups that I created for a long time. It was one of my first collections I think. The entire collection has suddenly completely disappeared. This has happened previously with another collection, but it came back on its own after a few days. But this one has been gone for quite awhile now. I've seen that people have had trouble with a few products disappearing and occasionally in a new collection but not an entire large existing collection. Would appreciate some help with figuring this out.
Thanks.
Jen H. aka digiscrapthat
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02-11-2024 04:26 PM
@digizazzleit it will help the Tech Team if you can give as much information (name of collection for example)
I can see this collection of coffee mugs on your store front -https://www.zazzle.com/collections/christmas_mugs-119024921299433841 is it a different one that's missing? (found it using the search term mugs)
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02-12-2024 05:22 AM
@digizazzleit What @Sara_H says and also you could try to access a product page from one of the products in the collection and see if the collection shows up under the product

