Entire collection empty, products disappeared from backend

[rileyandzoe]

I was just looking through one of my stores and noticed an entire collection is empty of products. I can't find them in the backend or marketplace search either?? In my Greek Key Pillows store, I have the same home decor products/patterns in several colorways. It looks like the black and white version of all the products has disappeared for some reason?? I haven't been working on this store for awhile, I didn't delete them myself.

This is the collection that now shows 0 products: https://www.zazzle.com/collections/119912905538008176

It should have basically all the same products as my other "Shop by Color" collections (like this one: https://www.zazzle.com/collections/119334810989721175) , but in the black and white colorway. Approx. 60+ products missing. Please help!

[rileyandzoe]

This is so strange - looking through my sales report now and all of these black and white designs that have sold say [product deleted] on my sales report too. I did not delete any of these. Some were the best-sellers in this store. 😭

[Sara_H]

@rileyandzoe  You should have received an email if they were deleted due to a infringement (eg - trademark tag etc) Have you checked your spam folder to see?

[rileyandzoe]

I don't see any emails from content review about this. These products are a wide range of designs, but all pretty basic patterns and the same as all the other ones still in my store in other colors. I don't see how a simple black and white pattern or design or even the words "black and white" could be copyrighted? That is all they have in common. Just happened to all be in the same collection. Nothing else appears to be deleted. I even have a handful of newer black and white designs I hadn't yet added into that collection that are still in the store. It's very weird.

[Jadendreamer13]

Something similar happened to me once - and other designers. A moderator replied to say the problem had been fixed, and our products would re-appear, but they didn’t. I had to recreate the deleted products.