How to get creator help for categories issue

[klsantillo]

Hi,

I made some changes to my product categories and now all of the items I added to a new sub-category are NOT showing up in the categories area in the public storefront. They are in the sub-category when I look from management view, but not if I look from the public view! Who can I contact for help with this? It's a couple hundred products!

Kathe Santillo

[PacifierCity]

@klsantillo- Unsure how long you waited for the changes you made to update... but everything here has to index before changes are seen.  Sometimes changes and indexing happens quickly, other times it can take a bit of time for changes and indexing to take place.  It can take a few days depending on how quickly indexing is happening...  I know hearing this may not be much help, but you may need to have a bit of patience if your just made the changes today.

If after a day or two, you are still seeing the same issue, it might be worth bringing it up in the tech forum.  Hope things resolve themselves quickly for you.

PC

...........................

[Scott]

If you're still experiencing this issue can you provide some examples? What Category are you looking at, how many products should be in there, etc.