I can't create Foam board. There is some error

[blushroses]

I can't create Foam board. There is some error when i publish it.

[SR]

I too can’t create Foam Board; there is some error when I try to publish. Clicking on items in my browsing history to try to locate the products, I have managed to get some URLs for the two Foam Boards I tried to publish. The last digits (PID codes) are 256763425301315519 and 256662102859687137                     

The Foam Board products are not going into the store back-end although they are recreating in Saved Designs when I try to retrieve them, as often happens just by opening a product. Also, the Marketplace Department near the bottom of the screen appears wrong (not the intended destination) when I am trying to retrieve the Foam Board products. I am just encountering technical problems that prevent me from publishing Foam Board (I am not seeing some error on other product). 

[blushroses]

yes, exact this, 

[CarolineBM]

Same problem, I created 5 times same foam board, I get emails that the product is posted, but it’s not appearing in my store. I have also a terrible delay with products showing up in their categories. 

[Emma]

Hi all, 

I have tested this on my end and was able to create and publish a Foam Board without any issue. Is this ongoing for any of you? If so please let us know. 

Many thanks, 

Emma 🌻

[SR]

Hi Emma, thanks for looking into, however it is still ongoing for me. When I try to post a Foam Board, I am still getting the red error message telling me something went wrong. I have managed to locate a PID code for the Foam Board: 256503767079704348

My Foam Board 256763425301315519 has now appeared in the store back-end, however the Marketplace Department is showing as “Office & School > Promotional Products & Small Business Supplies > Signs & Posters > Posters & Prints”, rather than the intended Marketplace Department that I selected, “Weddings > Décor & Party Supplies > Décor > Wedding Signs > Seating Charts”.

My Foam Board 256662102859687137 has still not appeared in the store back-end (although several seating chart Posters (on Paper) that I have posted since have gone into the store back-end successfully, virtually straight away as usual).

[SR]

Since posting this a few moments ago, my Foam Board 256662102859687137 has appeared in the store back-end, although the Marketplace Department showing at the bottom of the screen is not the one I selected.

[Laura-LiseWong]

Yes I get an error when trying to post for sale. But then in the backend the board will just show up after about 24 hours. 

[CarolineBM]

it’s solved, the foam boards are there again! 

[Cat]

Mine still aren't showing up in my public storefront. They appear on the back end, but if I sign out they disappear.

[Cat]

Nope, not fixed for me. Same red "something went wrong" error box when I try to publish a foam board.

[dmboyce]

I'm having trouble as well - a red pop up that says something went wrong.

[plumb4me]

I am having the same issue. I get the error message something went wrong. It does not show up in my shop backend, but if I reload the page, while it is still at the publish product page, it shows the product was created. I just can't see them published in the store backend anywhere. This is one of the products created.

https://www.zazzle.com/12_photo_collage_background_color_can_be_changed_foam_board-25674238500711332...

I just made this one and it is still not showing up in the shop backend.

https://www.zazzle.com/12_photo_collage_background_color_can_be_changed_foam_board-25624876019463034...

[plumb4me]

Mine finally showed up about 24 hrs later.

[Cat]

Same problem here. I get the red "something went wrong" error. 

They don't show up either in the back end or in my saved designs.

[Emma]

Hi all, 

Both myself and Mark have been unable to replicate this, but I have passed this on to our Team to look into it. 

Thanks for your patience and sorry for the inconvenience. 

- Emma 🌻

[Cat]

I thought (hoped) that maybe the problem had to do with the fact that I had started with a previously published board to create the new template. So I tried again, this time starting completely from scratch, but got the same error. 

I'm using Windows 10 and Edge.

[Cat]

OK, now multiple copies of them have appeared in the back end. Hmmm...

[plumb4me]

I am having the same problem again. I just made another foam board and got the red pop up alert, that said something went wrong. This is an example, but it isn't showing up in the back-end of my shop.

https://www.zazzle.com/12_photo_collage_add_your_own_personal_message_foam_board-256298199405486734

[plumb4me]

My foam boards take 24 hrs to show up in the back-end of the store, but they are not visible on the public storefront and not visible to customers.

[Cat]

Mine are showing up in collections when I'm signed out, but I can't find them in my public storefront or when searching the marketplace. Maybe they're just taking a few days to get indexed?

[Cat]

Adding another update. It's now May 30 and they're still not in my public storefront. I think this is something more than an indexing issue.

[HolidayHearts]

I have been experiencing this for a couple of days too.  Other products publish fine, but the foam core boards won't publish and I encountered the same message when attempting to edit one on the backend too.  Was still happening as of last night.

[Deb]

add me to the list ...  with a custom customer waiting for her sign to be made and the link sent to her. 😞 

the red something went wrong  error message   SMH

[albalisa]

Same is happening to me. This is definitely an issue that hasn't been fixed. 

[mylittleeden]

Yes  this is the same issue I reported a few days ago

Something went wrong message can't post my wedding seating chart? 

The good news is it seems to still be posting them, but has a very long delay time... Hopefully this glitch will be fixed soon as super frustrating! Also so impatient I too now have multiples showing up 😬

[dmboyce]

add me to the list - June 1st and I can't post a foam board and I have a customer waiting.

[Cat]

@dmboyce This is really bad timing since it's wedding season and I've got panicked brides contacting me about their seating charts every day. I did find a workaround this morning, but I'm not sure if it will work in all situations.

I was transferring the customer's customized design from a poster to a foam core board, I went to publish it (as a private design) and got the error. BUT, I went into my saved designs and was able to find it there, so I opened the saved design (which at this point said "designed by ZingerBug" - my store, not "designed by you" which indicates that on some level it was published.) I then sent the customer a share link to the product (clicking on the link icon and copying the link from the top box.) The customer placed the order and I got the royalty.

Whew! What a mess!

[plumb4me]

Cat, thanks so much for the info. It worked great, finding them in the saved designs. I do hope they get the problem fixed soon.

[Mark]

Hey everyone, 

Apologies for the delay here but thank you for flagging.

The team have been made aware and have created a ticket. Hopefully we can have an update soon.

Thanks!

[LadyLuckClovers]

I think this is happening again. I keep getting "Something went wrong" error when I try to post a tshirt. I have checked and nothing is wrong with it. Can you help please?

[Cat]

I think it's fixed, I was just able to publish one!!! There was great rejoicing!!

The ones I created during the "problem period" still aren't showing up in my public storefront though:

https://www.zazzle.com/silver_lace_28_table_navy_blue_seating_chart_foam_board-256855004507232930
https://www.zazzle.com/silver_lace_on_navy_blue_29_table_seating_chart_foam_board-256101710826586385
https://www.zazzle.com/silver_lace_30_table_navy_blue_seating_chart_foam_board-256346735694310761

[plumb4me]

Yes it is fixed, with new departments to list the products in.