Missing Product Images in MP & Store Home Page 2.21.2022
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02-21-2022 08:06 AM
Ever so slowly I am finding missing product images in the MP and just now on my store Home page.
I'm viewing on the latest Chrome and & Firefox engines and Mac Monterey 12.2.1
Fourth Image > https://www.zazzle.com/s/newborn+girl+photo
Missing photo next to Hershey Kisses in the Featured Collection feed. > https://www.zazzle.com/store/lasgalenartsdesigns The Collection itself does not have the issue.
- Labels:
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missing images
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technical issues
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02-21-2022 08:24 AM
I've got a number of those in my back end too. I didn't realize it was impacting the marketplace as well. Hmmm...
Cat @ ZB Designs
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02-21-2022 11:54 AM
Same here. Was looking at my "last viewed" & saw one was grayed out. Then I went to that collection & even though that one was showing, there were others that were a white blank & when I clicked on the product then the main image was also blank.
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02-21-2022 12:13 PM
FYI, I just checked the problem product, as well as that collection – all are showing up & everything might be ok at this point. But I really haven't done a once-over in my store to see if there're others.
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02-21-2022 12:14 PM
BTW, even though I'm clicking on "edit", the forum won't let me edit my original reply...
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02-21-2022 12:16 PM
@LMGildersleeve When I hovered over the "sorry no image available" in prep for opening the product page, the image appeared ... so all is not lost.
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02-21-2022 12:36 PM
Right I know that. But it's not working properly so I thought I'd bring it up. Thanks Bonnie. 🙂
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02-21-2022 12:53 PM
Now I'm seeing missing images in suggested products feed and product pages too.
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02-21-2022 01:22 PM
This is so weird. I am not seeing any missing products. Should I be worried? I wonder if it is Zazzler specific?
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02-22-2022 05:48 AM
Consider yourself special Nelda. 😊
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02-21-2022 04:08 PM
Hi @LMGildersleeve ,
Many thanks for bringing this to our attention. I have flagged this with our Team now ✍️
- Emma 🌻
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02-25-2022 01:14 PM
Not sure if this is universally true or not, but all the products I'm seeing with missing thumbnail images like this are photo plaques/signs with a horizontal orientation.
Examples:
https://www.zazzle.com/black_silver_wedding_photo_share_hashtag_sign_plaque-200093137814105569
https://www.zazzle.com/gray_white_wedding_photo_share_hashtag_sign_plaque-200563700314813677
Cat @ ZB Designs
