Mobile Product Page Store Link Directs to Store Name with Unrelated Products from Other Designers

Amy_Daniels
New Contributor II

Issue Summary:
When viewing a product page on the Zazzle mobile website or app, clicking on the store name link (above the product title) correctly redirects to the associated store. However, instead of displaying that store’s products, the page shows unrelated products from other sellers, leading to confusion and a poor user experience.

Steps to Reproduce:

  1. Open the Zazzle mobile website or app.
  2. Select a product from a known store (e.g., my store, North Red Vine).
  3. Click on the store name link displayed above the product title.
  4. The store page loads, but the displayed products are from other sellers, not the actual store.
  5. Repeat the process with another product from a different store and observe the same issue.

Expected Behavior:
Clicking on the store name should direct users to the store’s page with only that store’s products displayed.

Actual Behavior:
The store name link leads to the correct store page but displays unrelated products from different sellers instead of the intended store’s catalog.

Impact:

  • Misleads customers about the store’s actual products.
  • Potentially reduces conversions and sales for affected sellers.
  • Affects branding and customer trust.

Screenshots:
Attached are screenshots showing the issue in action with two different stores.

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Additional Notes:

  • This issue appears to be affecting only the mobile experience.
  • The issue occurs consistently when testing with different products and stores.
  • Desktop navigation does not seem to have the same problem.

Would appreciate a review and any updates on a possible fix.

2 REPLIES 2

Scott
Community Manager
Community Manager

This is a fantastic bug report. I'll send this along. Thanks a bunch!

Amy_Daniels
New Contributor II

Thanks Scott - appreciate it!