Marketplace & Public Stores Indexing Stuck Again

[LMGildersleeve]

Slow indexing is now a regular occurrence here on Z. I'd love to know if this will be our new normal. Will someone at Z being pushing a button once a week to open the flood gates?

It would be nice to know for at the very least those who responds to those posts inquiring about indexing who are not on the Z payroll can say, "Hey, not to worry, Z will push the button on Wednesday."

 My last products to be created that have not indexed up until this time were made on the 14th of Feb.

[Jadendreamer13]

My products are indexing today (and yesterday), but very slowly.

[kills]

The last I see in your store was index from the 12th like all others. 

[LMGildersleeve]

That's good Jill. Fingers crossed mine will soon be behind.

[DesertSky]

I have products made on 2/12/25 that still haven't indexed, and nothing made since then has indexed either. I agree, it seems like the indexing works for about a day and then stops for about a week - every week. I'd hate to think this is "normal" but if they are only indexing once a week now (on purpose) then I wish they would tell us. If it's not planned, then I really wish they would get it fixed permanently, or at the very least monitor it consistently to make sure it's working. I love Zazzle and hate to complain, but this has been happening on a regular basis for a few years now and it's beyond frustrating. It really would be nice to know what is going on. 

[Angelandspot]

I agree.  I understand there are delays but it seems to be the new trend here.  I was trying to reopen a store I had closed (hidden) and so far nothing I created new for it on the 12th for it is indexed yet even though I have unhid the store.

[Scott · Accepted solution]

Yes, indexing has been slow lately. We are working on a few things from our end at the moment. We were hoping that our updates wouldn't be having quite as much of an impact on indexing speed as they are now, and we hope to have this resolved as soon as possible. We're sorry for the disruption that this has caused.

Also, please do not post AI generated content in these forums. The AI post above (which I'll be removing) is a list of everything that could possibly go wrong, which is so incredibly vague as to be worthless. I'll be removing this post since it's unhelpful.

For those that are not aware, I work in the Engineering department here at Zazzle, and one of my many tasks is to monitor the health and performance of our indexing processes. This is a pretty herculean task - one that I usually describe as unclogging a drain - you make a change and then observe results and hope that the water flows out. If the kitchen sink doesn't clear (or doesn't clear fast enough) you have to take another look and try again. This is a very different sort of process than the normal bug that we can fix by updating some code and then pushing the fix to a production server and moving on to the next task.

[LMGildersleeve]

Thanks Scott for chiming in. I know you're working your little tushy off and I appreciate you making an explanation post here. 🍺

[Fantabuloustef]

For sure indexing is a long process, but what is really worrying for us, creators, is that it’s longer and longer every time it’s stuck, and improvements are always temporary. Personally, I have nothing indexed since the 11 of February and I don’t remember to have waited that long in the past! 
Are your infrastructures really correctly sized to absorb and index the entire flow of new creations?

[kills]

slow and not work are not the same if you bata test update before hand like the gaming co... do then this stuff will not happen. 

[Harmony]

the drain is 100% blocked on my end. No updates at all

[Fantabuloustef]

Same for me, 49 products waiting to be indexed… 🤷🏻‍

[Will]

Hi Scott I am wondering what is going on with zazzle I used to sell 1 or 2 products a month and since last March I have sold 1 product only.

thanks in advance for your reply

will

[LMGildersleeve]

Hi Will, this thread is specifically for indexing. Perhaps you should start your own thread for your question.

[Will]

Thank you for your answer and I am sorry I didn't realised about the indexing, how can I delete my post, I am afraid I don't know how to do it

Thank you

Will

[LMGildersleeve]

No worries. It's ok to leave it. 😊

[kgaspar]

Hi Scott, thanks for the update and for working on the issue. One question: from technical point of view, if we want to create covers for these products that have not yet been indexed, should we in the meantime, while waiting, or if we do, will they be moved to the back of the indexing queue? So should we wait till they are indexed, or these type of edits don't make a difference for the indexing waiting time? Thanks in advance. 

[DesertSky]

I would suggest making the cover photos. I would doubt adding a cover photo would affect indexing, but only Zazzle would know for sure. You bring up a good point though. It would be helpful to know if any kind of edit made to a product that hasn't indexed yet would push it to the back of the line for indexing. The last thing I'd want to do when there's an indexing problem is cause a further delay. 

[kgaspar]

Thanks so much! Yeah, I have the same concern.

[kgaspar]

Without being a technical expert, I can imagine any edit involving the text (tags, description, etc), would affect indexing, as its a modification of what zazzle would need to index. Probably not the case with just cover photos, but you never know 🙂 Again, just a guess from my end

[SJoy]

Just checking if there are any updates for creators on this. It has almost been two weeks now and last indexed still remains at February 12th. Just kindly looking for any updates. Thank you for all the work you do behind the scenes and on the forums!

[Lesislie]

Being a newbie to Zazzle I am very happy I just found this community. I have been wracking my brain trying to figure out how to get these catagory things to work. They just don't seem to be sinquing with my products. I have been patient as I know I am uploading pretty fast but it is making my new store look bad IMO.

This morning I realized I can just hide the catagories on both my home page and product page so that is what I have done. Seems a bit redundant to have my catalog on both my home page and catalog page but better than empty links. It really is too bad. I spent a lot of time creating thumbnails for each catagory.

[Scott]

Hey Lesislie, I moved your post over to this discussion since it's more current.

[NabilDesigns]

Hi Zazzle Team,

I recently created and published 55 products in my Zazzle store: https://www.zazzle.com/store/nabildesigns , but they are not appearing in my store or the marketplace. I have checked my account, and everything seems to be in order.

I would appreciate any guidance on why my products are not showing and what steps I can take to resolve this issue. Are there any review delays, settings, or requirements I might have missed?

Looking forward to your assistance. Thank you!

Best regards,
Nabil

[LMGildersleeve]

Read Scott's post above @NabilDesigns 

[kills]

still broken since Date Created: 2/12/2025 not in store yet

[jophb]

My products haven't added since Feb 12th still 😞

[Angelandspot]

It's still an ongoing issue since 2/12 none of the 121 products https://www.zazzle.com/store/chickenluv/products have been indexed so the store looks empty to the public.  Surely by now at least some of them should have been indexed.  I've gotten all the emails saying they are published and should be there in 24 hours but they are not there when viewed as a customer would see them.

[LMGildersleeve]

My dear they are well aware of what is going on. We just have to be patient and wait for them to show in our stores and MP.

In the meantime, make your covers and put them on Pinterest or where ever you are promoting them. The products are in the system and will show for your potential customer.

I've sold products effected by this indexing problem. So you can too. 🙂

[DesertSky]

Huh...I just saw that there are products that were made yesterday that are showing up under "Newest" in the marketplace, yet not one of my products made since February 12th have been indexed. Very discouraging. ☹️

[Angelandspot]

It is discouraging.  I was so excited to rebrand and reopen one of my stores and now I almost feel like giving up if none of the products are being indexed like I have been shadow banned by Zazzle.

[DesertSky]

Good News! Some of mine are starting to pop in now...I hope yours start to index soon, too.

ETA: Thanks to everyone who made this happen, it's very much appreciated.

[jophb]

OMG, yes! Mine finally are now updating too!

[Fantabuloustef]

So relieved to see that indexing works normally again this morning! Thank you everyone at Zazzle! 😊🙏🙏🙏

[Boki]

Since March 9th, there hasn't been anything new published that I've been working on, on the marketplace,... Can you see what's happening? Thanks in advance. 🤔

[Scott]

If you're experiencing an issue please post in only one thread in Technical. By posting in multiple similar threads you make it more difficult for everyone else to find what they're looking for.

Locking this discussion since it's outdated.