New Foil Folded Cards: Preview Issues + hor. off-centered Fill & Align tools on Front

Fiorenzo
Valued Contributor II

The new foil folded cards come with preview issues (incorrectly extending to the bleed areas, all previews affected), and the fill & align tools not working correctly (off-centered in regard to the print area) on the FRONT design area (other areas work fine).

I have tested the regular greeting variant in vertical orientation. Holiday cards seem to have identical issues (will be the exact same). Please test and fix also the landscape orientation accordingly. I have noticed, that the design area is hor. centered to the canvas in relation to their bleeds, and that the blue print (and green safe) areas are off-centered where the bleed is not equal on each side. See the screenshots and the two test products I've done for a real check:

Test product exclusively for foil-area: https://www.zazzle.com/test_1_2_front_foil_foil_greeting_card-256330270640013607 

Test product for front page (print), inner left+right, and back: https://www.zazzle.com/test_2_2_front_inner_back_foil_greeting_card-256674558058796570 

FOIL AREA

foilgreeting-issues-1-FOIL.jpg

Design area w/ bleeds hor. centered on canvas, print & safe areas off-centered to the left.
Fill & align tools work correctly based on the print area (off-centered on canvas).
Copy & Paste content from foil area to front area work correctly (position matches).
PREVIEW ISSUE: Preview incorrectly displays the whole design extended to the top/right/bottom bleed areas. This makes the content look smaller, off-centers it, and may cause visual imperfections, e.g. blank borders, off-centered frames.

FRONT (PRINT) AREA

foilgreeting-issues-2-FRONT.jpg

In this case, the whole design (bleed + print + safe areas) area is hor. centered on the canvas.
Fill & align tools Issue: the tools return hor. off-centered results in relation to the print area. This is a major issue because it will lead to unwanted print results. Most certainly it was copied and pasted from a different design area with off-centered print area and didn't get adjusted.
PREVIEW ISSUE: Preview incorrectly extends to the top/right/bottom bleed areas.

INNER LEFT & RIGHT AREAS

foilgreeting-issues-3-INNER.jpg

Same as on foil area: Design w/ bleeds centered, print area off-centered to the left/right. Fill & align tools work correctly based on the print area.
PREVIEW ISSUE: Preview incorrectly extends to the bleed areas.
Backgroud-prints over both inner pages: Lack of a background area extending to both inner pages (as on old only-foil folded cards) makes seamless background designs difficult. Workaround: backgrounds can be aligned right (left page) and left (right page) so they can match (if done correctly). There are no bleeds on these edges, so the align tool can be used. Important question: is it granted that these two images fit and match correctly in the center (fold) of the card on the final print?

BACKSIDE AREA

foilgreeting-issues-4-BACK.jpg

Same as on foil + inner page areas: Design w/ bleeds centered, print area off-centered. Fill & align tools work correctly based on the print area.
PREVIEW ISSUE: Preview incorrectly extends to the bleed areas.

OUTSIDE PREVIEW - FOIL ELEMENTS NOT SHOWN:

foilgreeting-issues-9-OUTSIDE.JPG

 

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com
7 REPLIES 7

Mark
Moderator
Moderator

Hey @Fiorenzo,

Thanks for flagging and for the level of detail included. I have asked the team about this now. I will get back to you as soon as possible.

- Mark

Fiorenzo
Valued Contributor II

Thanks mark and no problem, had already lost some time to test it out and thought I would spare you the trouble to reinvent the wheel and perhaps miss something. Have a great day!

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Fiorenzo
Valued Contributor II

I HATE stressing you guys, but can you please fix these issues so we can start creating some lovely Mother's and Father's Day cards? That would be awesome, thank you! P.S. And maybe allow single purchases?

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Hi @Fiorenzo,

I am following up on this one now.

- Mark

Fiorenzo
Valued Contributor II

@Mark 

Hi Mark.
All the mentioned issues still haven't been fixed yet. Tried this on a completely fresh blank card to be sure. Is this on your to-do list, has it gone under, or won't it be fixed? If it won't be fixed, can you please confirm if the print of the cards matches the blue print areas within the designer? In this case, I will manually adjust the designs to the print area and stick to my own mockups and a warning for the customers in regard to the wrong previews, where the design looks off-centered or odd due to the inclusion of the bleed area on the previews. The certainty that the content gets printed correctly according to the designer print area is key, though, I like to deliver my customers proper quality work. Thank you!

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com

Hey @Fiorenzo,

Sorry for the delay with this one. I have followed up with the team again now. I hope to have a more detailed answer soon.

- Mark

Fiorenzo
Valued Contributor II

Easy. Just a little reminder so it doesn't go under and can perhaps be addressed before the Holidays. I need these, too. The reminders 😉

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FX GRAPHICA Art & Design | PET’S DREAMLANDS » Store - Facebook | CONTACT: fio@fxgraphica.com