No Views on Products Created

[ameliacarrie]

In general, Zazzle usually lists new products as having 1 view.. However, the past 7 days I've created several products in a few different stores that show no (0) views.  Am I the only one with this problem?

[idraw]

I have quite a few with  zero views dating from July 3. So 16 days. Attention @tech support.

[Mark]

Hi all,

Sorry to hear you are having this issue. Can you please share some examples and we can take a look?

[idraw]

@Mark Tried to send you zero view product links via chat. Chat not working. When I attempt to get links from my numerous zero views t-shirts created on July 3, just shows zazzle dot com, no forward slash store name, product ID. Tried from public side, same thing.  I would prefer to send via chat. A little help here…. Also, why can’t I pull up the product ID? Is something broken regarding my shop, I am logged in, but all that shows is zazzle dot com up instead of the forward slash and shop name. Best I can do is send a quick view screenshot via chat, if you let me know how to send. (I had several chats with Scott and I cleared them yesterday now nothing there works.)

[Mark]

Hi @idraw,

I have sent you a chat now. Hopefully you can reply to it.

I am unsure of the issue with your products as my test store is working as expected. Maybe try clearing cache and cookies to rule that out.

[idraw]

Hi Mark, I cleared cookies and cache for you, I always do it, once a day at minimum. Didn't change anything.
I replied to your chat message. This is an ongoing no views problem, once every several months. I usually report it every time. This time (July 3 no views) I waited to see if it would eventually fix itself.
Today is 7/19, still showing no views for any product posted july 3.
Thanks for checking into it and hopefully doing a permanent fix, like moving me to a different server?

[Mark]

Hi @idraw,

Thank you for sending on the links and info. I have flagged this issue with the team now.

[ameliacarrie]

My last viewed are still not working on a couple of my stores since July 15.  

[SkullPilot]

Yes, same for me. I got a friend to click on a few of my product pages a couple months ago, and they showed up on the View Counter. But I usually inspect all of my products myself to check I haven't made any glaring errors (esp with the customizable bits). So I got accustomed to seeing all '1's even though that was just me visiting.  I've been seeing '0's for a few months. And I did a quick test yesterday, logging into my other Zazzle account and trying a few products on this account. Still '0's (I think they normally update overnight if things are working okay.)

[Mark]

Hey @SkullPilot,

Can you please share example product ID/link for any products that have this issue?

[SkullPilot]

Hi @Mark,

Here's an example of one that I viewed from my other Zazzle account, but which also didn't register the View. But I don't think any of my products update at the moment on either of the two stores on this Skullpilot Account.

https://www.zazzle.com/light_text_gainsville_usa_flag_bodybuilder_hoodie-256512522963539132

Thanks for looking into this for me.

[Mark]

Hey @ameliacarrie,

I checked two of your stores and the last viewed date has updated to yesterday.

Can you please advise which stores are not updating?

[ameliacarrie]

Hello Mark,

My stores are
zazzle.com/memorialgiftshop (Since 7/10)
zazzle.com/azezcom (Since 7/10)
zazzle.com/perfectpaperie (Since 8/7)

[Maralane]

I didn't even realize this was an issue, but just checked my items and I have a large number with 0 views.

Does this mean they have no chance of selling? Can this be fixed.

Also, I have put in a large amount of time creating over 200 products but I am not getting any (or very little) traffic to my store from Zazzle. Could this be one of the causes.

[Mark]

Hi @Maralane,

Can you please share the product ID/link of a few example products and we can take a look?

[Maralane]

Hi Mark.

Here you go:

https://www.zazzle.com/doberman_pinscher_watercolor_popsocket-256251089594067938

https://www.zazzle.com/personalized_cavalier_king_charles_spaniel_t_shirt-256926367991025534

https://www.zazzle.com/personalized_blue_alcohol_ink_glass-256777188385930766

[Mark]

Hey @Maralane,

Thanks for sending on those links.

I have taken a look at all three now so let's wait until tomorrow to see if the view count updates.

[Maralane]

Many thanks!

[Mark]

Hey @Maralane,

It looks like the view count has updated for those three products so I don't believe there is an issue. 

[Maralane]

I was about to thank you again, but noticed something. Each of the items I had linked, that you then looked at now have 5 or more views. Perhaps it is because I posted it on this forum, but want to rule out some other issue. Is there a way for me to send you another product with zero view privately so we can check that?

Thanks for all of your help

[TallTreeTees]

Mine are also not working - 0 views across all products and not showing in search results either

[TallTreeTees]

@Mark can you advise on this issue please? 

[Mark]

Hi @TallTreeTees,

All of your products were created in the last 48 hours. Please allow up to 72 hours for indexing to complete to allow customers to view your products.

[TallTreeTees]

OK - thanks. Will do. 

[TallTreeTees]

@Mark This still isn't working - none of my designs are showing in search results. Can you please advise whether this is a known issue and, if so, when it is likely to be fixed please?

[Scott]

I see quite a few of your products in search.

https://www.zazzle.com/s/i%27d+rather+be+off+grid

https://www.zazzle.com/s/survive%2c+thrive%2c+repeat

https://www.zazzle.com/s/plan+today%2c+prevail+tomorrow

[TallTreeTees]

@Scottthat’s interesting. I seriously couldn’t find them when I looked. Can I ask how you found them? Maybe I need to change some of the tags

[Scott]

I just searched by the product title. When you follow one of the links above you'll see the search term that I used.

[8PawsStudio]

@Mark 

I have a product that shows 0 Views. It was created in 2022 and sold in June 2023 so I think it should have at least 1 view. 

thanks