Orientation of puzzles in collections off

Anne
Valued Contributor

I just noticed that several puzzles in my collection are showing in a different orientation than published:

Anne_0-1666015066430.png

https://www.zazzle.com/collections/puzzles-119042712915501640

When hovering over the images they turn in the correct orientation, but this looks odd ...
Thank you for your help

Anne Vis Icon
11 REPLIES 11

Marcia
Valued Contributor III

Mine have also been like that for a few weeks. Collections have been a mess lately with the wrong views showing for various products and are just not getting fixed.

Roberta
Moderator
Moderator

Hi @Anne 

Thanks for bringing this to our attention. I will flag this with our Team 📝

Roberta 🌷

Anne
Valued Contributor

This is still not solved

Anne Vis Icon

Hi @Anne 

I'm sorry that this still has not yet been resolved! I have just reiterated this issue with our Team. I hope to have an update soon 🙂

Roberta 🌷

welshdesigns
New Contributor III

Mine are still doing it too, and ETA on a fix?

Mark
Moderator
Moderator

Hey all,

There is no update on this yet but will let you know as soon as possible.

- Mark

Anne
Valued Contributor

Hey @Anne,

Thank you for flagging the additional examples. I will let the team know now.

- Mark

Anne
Valued Contributor

Margielyn
New Contributor III

Mine are doing this too, also noticed  Mug price over $25, add multiples of the same item, but when I refresh, it goes back to one I one image! Lots of issues today! 

catherinesherma
New Contributor

I am having the same problem with horizontal jigsaw puzzles showing as vertical in my collections even though I have designed them in the horizontal format.