Otterbox iPhone 16 Visual Issue

[Sara_H]

Otterbox phone cases are looking a bit wonky when you scan down the orientations after changing form factor to any of the 16's

https://www.zazzle.com/golf_ball_monogram_hole_in_one_green_golfer_sports_otterbox_iphone_case-25620...

https://www.zazzle.com/golfer_photo_golf_ball_dimples_golfing_dad_name_otterbox_iphone_case-25669711...

Thanks!

[Mark]

Hey @Sara_H,

Thanks for flagging this issue. I will let you know when there's an update.

[Sara_H]

@Mark 

It's been 6 weeks since I reported this issue of artwork being funky in the Back Horizontal view on the otterbox phone cases

(commuter/symmetry/defender is funky - it's fine on Defender Series XT )

https://www.zazzle.com/modern_golfer_name_single_white_golf_ball_otterbox_iphone_case-25657963034456...

Problem is still there on all the 16 models (Back Horizontal view)

Any chance of an update?

[Pádraig]

Hi @Sara_H,

I'm very sorry to hear that you are experiencing an issue here. We don't have an update to share at the moment but I bumped this up to our Team here to see if we can get this addressed for you.

Thank you for your patience!

Pádraig

[Sara_H]

It's getting better as the thumbnails are showing correctly (not squashed) however when you click through - it's still wonky on the product page (could be an indexing issue and it may sort itself out)

but when you click on the image and it pops outs - it's looks ok?

Thanks! 

[Mark]

Hey @Sara_H,

Sorry for the continued delay here. I followed up with the team to try to get an update. Thanks for your patience.