Personalization button not showing after creating template for business cards

tearose22
New Contributor III

All of my business cards i created with templates when finished the personalize button dosen't appear . All other products don't have this issue. Hmmmm 

6 REPLIES 6

ColsCreations
Honored Contributor II

Inside the design tool, after making the elements templates, be sure "allow editing on product page" is checked.

 

Store IconStore IconWebsite IconFacebook IconPinterest IconInstagram IconBenable IconNight Cafe IconDiscord IconBuy Me a CoffeeOut of Stock List

tearose22
New Contributor III

Allow editing on product page is highlighted. I contacted zazzle thru email on saturday maybe this week they can get back to me. It's just the business cards that don't have personalized button on after creating template. I was able to create a graduation invitation with no problem. Hoping to get these business cards out soon

ColsCreations
Honored Contributor II

Can you share a link to one so maybe someone can spot the problem while waiting for an official Z response? (They'll need a link to an example too anyway)

@tearose22 

 

Store IconStore IconWebsite IconFacebook IconPinterest IconInstagram IconBenable IconNight Cafe IconDiscord IconBuy Me a CoffeeOut of Stock List

tearose22
New Contributor III

Zazzle has responded so i sent them the link. 

Artsiren
Contributor

Oh, right! I just thought I was going mad, and it entirely stopped my creation of customizable products for a week. I went back to easy "stock" items that people might want to buy. (I always start a store with a bunch of cheaper, non-customizables like that.)

I noticed this too, and just thought it was a direction Zazzle had gone in for designing products. That you have to publish first via the sell button before you can test the Personalization button area works okay.

I've got a sticker stuck in my Saveds at the moment, after spending a bunch of time messing about with Text and URL parameter fields in the template object part of the designer; I thought I had done something wrong, by copying a sticker that worked and just switching out the image.

But with a biz card that took me 3 hours to get lined up and looking okay, I figured I wasn't going to just let it fester in the invisible, unpublished Saved designs. So I pubbed it anyway, thinking I'd just delete it and try again if the Personalization fields didn't work nicely.

Glad it sounds like a bug - and THANKS(!!) for reporting it to Zazzle. I hadn't even thought about that. Lol. Thought it was *me* doing something wrong. Then thought it was just a change Zazzle was implementing. Ho hum. Totally random that I happened to be working on stickers and biz cards, so when it happened on both, I assumed it was happening on ALL products. Just unlucky timing I guess. Ha ha.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Muh Links

Mark
Moderator
Moderator

Hi @tearose22,

Sorry to hear about this issue. I have not been able to replicate this myself so if you could pass on an example that would be great.

As @ColsCreations mentioned above, please make sure allow editing on product page is set to on.

- Mark

- Mark