Product design transfer and saved design issues

TRW
Contributor

Since 27 October 2024, I am unable to use the transfer to new product feature. It shows that the design is there when in the design tool, but when you click done and switch to what it will look like after publication, the product is blank.

If i click out and save the design, when I go back to edit saved designs, they appear in my account page as if ready to publish, but when I click on each to further edit/publish, the product is blank

 

2 REPLIES 2

Mark
Moderator
Moderator

Hey @TRW,

Sorry to hear about this issue. I am unable to replicate this on my end. 

Can you please share some screenshots of the issue?

Thanks.

- Mark

TRW
Contributor

I wasn't sure how to document this is screenshots as it would have simply been images of a blank design and one that appeared correct...
Whatever the cause, after several days, it now seems to be working for me again