Product Image of Favor Bag Missing Color

[Pixelan]

A weird issue.

The first product image of a favor bag I created today is missing the yellow color. The background of the product is yellow as well as the background of the PNG image I use. Somehow it removed both colors? 

Other images of the same product look fine, I got no idea how this happened..

[Sara_H]

I have a similar problem @Pixelan though not as obvious as yours

https://www.zazzle.com/happy_ever_after_monogrammed_tuxedo_groom_wedding_favor_bag-25699218458220280...

I'm just about to do a cover photo and noticed the difference. Hopefully an easy fix for the Tech Team 🙂

[Pixelan]

Thanks for letting me know, than it must be a technical issue and we don't need to change anything. A really weird one, but am sure it will be fixed soon. As long as customers receive the right version.

[Cat]

Same issue here. I think there's a problem with that particular view.

[Pádraig · Accepted solution]

Hi all,

Thanks for highlighting this with us. I'm getting the same same results on my side too so I flagged this with our team. We're investigating this further for you now.

Thank you for your patience!

Pádraig

[Pixelan]

Totally forgot about this issue from last year with the color missing on some of the mockup thumbnails. Just checked and it's not fixed yet.