Product design image appears different than actual design

A_New_View
Valued Contributor

I designed this product in a pale shade of pink. Image was appearing correctly until I added to media. Product suddenly turned purple! While it is a lovely color, this is NOT what the product looks like. Below you can see how the images on the side are correct, yet for some reason, the larger image is purple. Please help.

A_New_View_0-1744232398945.png

 

4 REPLIES 4

Connie
Honored Contributor

Is that your own cover photo that you added? If so, is it possible that it was accidentally made with some other color space besides sRGB?

A_New_View
Valued Contributor

Thank you for responding. No. It's nothing different than any of the other product images. After designing the product, I set the store category and added it to my collection. Everything was fine - it was still pink. Later, I went back to my "Manage Media" section in my collection. I clicked on the image to add it and as soon as I downloaded it, it suddenly turned purple. I looked at the public view and it looked pink, but if clicked on, it shows up purple. I hope this is temporary and can be resolved soon. 

Fiona
Moderator
Moderator

I will flag this now, thank you!

A_New_View
Valued Contributor

Here's what I did: I went back in and clicked edit, although I did not change a thing. When I posted, the design showed up as originally designed - pink. I simply deleted the purple one. All good! 🙂