Products desappear from my store

calartcreations
Contributor III

Hello! Today I went to check out my store, as I usually do and I realize that around 100 products disappeared from my store at the beginning I get panic because yesterday I change like crazy categories and collections, and then I think to myself I do something really wrong here! I decided to check Zazzle marketplace and my Pinterest account and I can find my products on Zazzle market place and the link on my Pinterest account works perfectly fine. So I am wondering Why is just me that can't find them in my store even if I click to see all products and actually the count of products has reduced from yesterday What can be possible going on?

3 REPLIES 3

PenguinPower
Valued Contributor III

It is likely due to fonts. And, yes your products are gone… See: https://community.zazzle.com/t5/technical-issues/products-that-utilized-sugar-plums-bonus-being-dele...

note: this may be happening with more than Sugar Plums, I am not sure how many of the ‘discontinued’ fonts this is affecting so far..

calartcreations
Contributor III

SUPERSTARSUPERSTARHello! Thanks for the information but the font I use was SUPERSTAR not sugar plums so I'm not sure if the font is the reason. Thanks for all the help!

calartcreations
Contributor III

Problem solved, thanks!

Note: To actualize a system of thousands of products is not easy, thanks for all the efforts that the Zazzle team is doing!