Products desappear from my store
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08-29-2022 09:34 AM - edited 08-29-2022 09:35 AM
Hello! Today I went to check out my store, as I usually do and I realize that around 100 products disappeared from my store at the beginning I get panic because yesterday I change like crazy categories and collections, and then I think to myself I do something really wrong here! I decided to check Zazzle marketplace and my Pinterest account and I can find my products on Zazzle market place and the link on my Pinterest account works perfectly fine. So I am wondering Why is just me that can't find them in my store even if I click to see all products and actually the count of products has reduced from yesterday What can be possible going on?
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08-29-2022 09:59 AM - edited 08-29-2022 10:32 AM
It is likely due to fonts. And, yes your products are gone… See: https://community.zazzle.com/t5/technical-issues/products-that-utilized-sugar-plums-bonus-being-dele...
note: this may be happening with more than Sugar Plums, I am not sure how many of the ‘discontinued’ fonts this is affecting so far..
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08-29-2022 10:18 AM
I SUPERSTARHello! Thanks for the information but the font I use was SUPERSTAR not sugar plums so I'm not sure if the font is the reason. Thanks for all the help!
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08-29-2022 01:12 PM
Problem solved, thanks!
Note: To actualize a system of thousands of products is not easy, thanks for all the efforts that the Zazzle team is doing!

