Products missing from co.uk store front again

[Sara_H]

Hi Tech Team

I updated these products on 10th/11th/12th July with promos and after updating them, they've since disappeared from the store front on .co.uk and they've also disappeared from the marketplace search on co.uk (searched for them using exact title and nothing)

I've waited to see if it's an indexing problem but products that I added promos to after 13th July are showing up and haven't disappeared.

Which makes me think something glitchy happened on 10th/11th/12th July

Please can you send them back home

https://www.zazzle.co.uk/colourful_rainbow_tie_dye_personalised_pencil_case_accessory_pouch-25678166...
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_personalised_backpack-256507355709888846
https://www.zazzle.co.uk/elegant_sage_green_marble_bath_mat-256811367526329293
https://www.zazzle.co.uk/orange_and_blue_school_sports_team_colours_drawstring_bag-25697727193004261...
https://www.zazzle.co.uk/pink_rose_quartz_marble_fractured_crackled_uncommon_iphone_case-25688173257...
https://www.zazzle.co.uk/elegant_pink_marble_stone_texture_monogram_uncommon_iphone_case-25695664446...
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_hippie_tissue_paper-256079542936969463
https://www.zazzle.co.uk/elegant_peach_marble_stone_texture_tissue_paper-256767468048125469
https://www.zazzle.co.uk/elegant_white_grey_marble_stone_tissue_paper-256360678896500834
https://www.zazzle.co.uk/elegant_pink_marble_stone_texture_tissue_paper-256179660295289207
https://www.zazzle.co.uk/elegant_pale_sage_green_marble_tissue_paper-256844420279932188
https://www.zazzle.co.uk/birthday_boy_lollipop_colourful_kids_paper_plate-256520902645319663
https://www.zazzle.co.uk/thanksgiving_turkey_pattern_monogram_cloth_napkin-256538398423117750
https://www.zazzle.co.uk/happy_turkey_day_funny_thanksgiving_paper_bowls_paper_plate-256680007017395...
https://www.zazzle.co.uk/sage_green_marble_edge_monogram_paper_plates-256152292355424826
https://www.zazzle.co.uk/thanksgiving_turkey_orange_paper_guest_towels_napkin-256796846801546838
https://www.zazzle.co.uk/cute_thanksgiving_turkey_orange_paper_napkins-256909381180836397
https://www.zazzle.co.uk/happy_turkey_day_thanksgiving_square_paper_plates-256778621650698235
https://www.zazzle.co.uk/tie_dye_hippy_birthday_paper_plate-256381377206743049
https://www.zazzle.co.uk/thanksgiving_turkey_pattern_paper_plate-256032608618377130
https://www.zazzle.co.uk/funny_thanksgiving_turkey_paper_plates-256576703254595047
https://www.zazzle.co.uk/thanksgiving_turkey_pattern_orange_paper_plate-256312955500731817
https://www.zazzle.co.uk/elegant_grey_marble_modern_monogram_paper_plates-256065817827095684
https://www.zazzle.co.uk/elegant_sage_green_marble_monogram_paper_plates-256144359103882930
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_personalised_ruler-256601455404862517
https://www.zazzle.co.uk/i_love_school_boys_name_5th_grade_t_shirt-256183141875382831
https://www.zazzle.co.uk/i_love_school_5th_grade_teacher_t_shirt-256353250156414934
https://www.zazzle.co.uk/tie_dye_hippy_birthday_party_paper_cups-256694207978707922
https://www.zazzle.co.uk/poppy_flowers_pattern_red_and_white_wrapping_paper-256670551527590669
https://www.zazzle.co.uk/poppies_august_birthday_flower_wrapping_paper-256331424085012988
https://www.zazzle.co.uk/cute_poppy_flowers_red_and_black_wrapping_paper-256754348971479716
https://www.zazzle.co.uk/retro_70s_orange_and_black_wrapping_paper-256447974499550163
https://www.zazzle.co.uk/retro_70s_style_wrapping_paper-256297339156442397
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_trippy_metal_lunch_box-256118648219647883

https://www.zazzle.co.uk/elegant_wedding_anniversary_faux_marble_clock-256415413974524236 (just found another one that's missing)

Thanks for investigating!

[Sara_H]

Happy to report the majority have returned to my co.uk storefront (thanks!) however the following is missing in action:

https://www.zazzle.co.uk/cross_stitched_scandinavian_nordic_knit_wall_clock-256061173628150866
https://www.zazzle.co.uk/red_cross_stitch_sweater_style_wall_clock-256075117937882935
https://www.zazzle.co.uk/aqua_nordic_cross_stitch_wall_clock-256585845982342283
https://www.zazzle.co.uk/red_poppy_flower_modern_floral_round_wall_clock-256665422583202094
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_hippie_trippy_desk_mat-256476221989424225
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_trippy_metal_lunch_box-256118648219647883
https://www.zazzle.co.uk/thanksgiving_turkey_pattern_tablecloth-256836999718034954
https://www.zazzle.co.uk/colourful_rainbow_tie_dye_personalised_post_it_notes-256530046023637707
https://www.zazzle.co.uk/thanksgiving_turkey_chase_and_baste_party_postcard-256942051258962912
https://www.zazzle.co.uk/thanksgiving_turkey_birds_for_sale_business_banner-256939381628840573
https://www.zazzle.co.uk/happy_turkey_farm_birds_for_sale_brown_business_banner-256647159203464065
https://www.zazzle.co.uk/happy_thanksgiving_turkeys_for_sale_banner-256688690836144135
https://www.zazzle.co.uk/thanksgiving_turkeys_for_sale_business_banner-256900905915402028

Interestingly enough - the Banner department is completely missing from the Category drop down (Promotional Products- Signs & Posters dept) - as is the man Invitations & Stationery one too.

Business Banner department missing

Invitation Dept missing

Both have products in them that have been there for a while and are not hidden or waiting for optimization.

Thanks for investigating!

[Sara_H]

Looks like all the ones previously reported have found their way back home. Thanks!

Here's the latest batch gone AWOL.

Once a promo is added via the .com - product disappears from co.uk store front.

https://www.zazzle.co.uk/modern_red_poppy_name_black_floral_tote_bag-256848909278601902
https://www.zazzle.co.uk/elegant_red_poppy_flowers_name_floral_black_case_mate_iphone_case-179274908...
https://www.zazzle.co.uk/remembrance_poppy_blue_funeral_memorial_guest_book-256794376491933798
https://www.zazzle.co.uk/funeral_memorial_photo_poppy_acrylic_sign-256555035489215501
https://www.zazzle.co.uk/red_poppy_flowers_custom_name_can_glass-256222122007979191
https://www.zazzle.co.uk/red_poppy_flowers_custom_name_glass-256942519883733645
https://www.zazzle.co.uk/red_poppy_august_birth_flower_shot_glass-256631620897963932
https://www.zazzle.co.uk/red_poppy_flower_art_personalised_shot_glass-256081242346829636
https://www.zazzle.co.uk/personalised_poppy_flower_floral_large_latte_mug-256027735989140771
https://www.zazzle.co.uk/red_poppy_faux_marble_pattern_cutting_board-256556597291311055
https://www.zazzle.co.uk/red_poppy_custom_name_white_post_it_notes-256149430578309789

Thanks for investigating!

[Pádraig]

Hi @Sara_H,

I'm sorry to hear that you're experiencing an issue here. I could locate all items in the marketplace and your store on the .co.uk domain apart from the below. Have most of these designs started appearing on your side again?

https://www.zazzle.co.uk/personalised_poppy_flower_floral_large_latte_mug-256027735989140771
https://www.zazzle.co.uk/red_poppy_faux_marble_pattern_cutting_board-256556597291311055
https://www.zazzle.co.uk/funeral_memorial_photo_poppy_acrylic_sign-256555035489215501

Thank you for your patience!

Pádraig

[Sara_H]

@Pádraig Hi! Yes most are back apart from the ones you've listed above. Another one has disappeared after I updated it via the .com

https://www.zazzle.co.uk/cute_red_poppy_pattern_floral_kitchen_towel-197271020023694519

Thanks for investigating!

[Pádraig · Accepted solution]

You're most welcome and thanks for confirming. I'm sorry for the inconvenience. I'll highlight the designs with our engineers for you so that they can investigate further. 

[Sara_H]

@Pádraig Hi! The latte mug finally appeared but still missing the following:

https://www.zazzle.co.uk/funeral_memorial_photo_poppy_acrylic_sign-256555035489215501
https://www.zazzle.co.uk/red_poppy_faux_marble_pattern_cutting_board-256556597291311055

Thanks for investigating!

[Sara_H]

@Pádraig happy to report - they've finally found their way back.

Thanks for all your help!