Can’t View or Click on My Shop Categories or or Find Round Clocks Using Search Feature

[Jadendreamer13]

A search of round clocks in my shop doesn’t yield any results—neither does clicking on any of my categories. The links appear to be broken. Is anyone else having these problems?

[Sara_H]

@Jadendreamer13 

I can still see it on mine

and on the co.uk - it's just under Accessories

Looks like it's getting a makeover as it's now at the bottom of the departments (just under sports on the .com) and now called Wall Art & Decor. So perhaps it needs time to index

I can still search for 'clocks' and they appear ok

What browser are you using?

[Jadendreamer13]

Thanks for the reply, Sara. I was using Safari on my iPhone. I’ll try again on my laptop, and see if I get different results.

[Pádraig]

Hi @Jadendreamer13,

I'm sorry to hear you're experiencing an issue here. I can't reproduce the error on my side. Are you still experiencing the error on a different device?

Thank you for your patience!

Pádraig

[Jadendreamer13]

So, the category links do work on my laptop (using MS edge as the browser), but a search on “round clock” doesn’t find any of my clocks.

Thanks!

[Jadendreamer13]

Using the “search this shop” feature for “round clocks” or simply “clock” still returns zero results for me. This search error makes it difficult for me to manage my shop and optimize products. Thanks!

[Pádraig]

Hi @Jadendreamer13,

I'm very sorry to hear that you're still experiencing an issue here. I highlighted the error with our engineers so it will be investigated further for you.

Thank you for your patience!

Pádraig

[Jadendreamer13]

Thank you.