"Other Products from this Collection" Not Showing All

inspiring_gifts
Contributor II

On the product page, only 9-10 products appear in "Other products from this collection" when I have more than that. Use to show like 30 something. Looks like this is happening to others. Can you please look into this. Thanks

5 REPLIES 5

Mark
Moderator
Moderator

Hey @inspiring_gifts,

Sorry to hear about this issue. Can you please provide an example product with this issue?

Thanks!

- Mark

Here is one example:

https://www.zazzle.com/bud_first_dog_to_cross_the_us_by_car_poster-256627942435565021 

Only 10 products show in "Other products from this collection" - I have 36 products in this collection.

Not only is it not showing more products, the products are not in the order I put them (I did not add/delete a product or organize the products for a long time so that shouldn't be the problem).

This is the order they should be:

https://www.zazzle.com/collections/inspiring_dogs-119871594656561777 

I clicked on a few other products of mine, and they show just 9-10 products when I have more, but not all are out of order. For instance, this one shows only 9 products when I have 16, but it is in the order I had put them:

https://www.zazzle.com/fun_blue_whale_facts_postcard-256779303170104972 

I did this signed in and out, and tried another browser. I only notice a problem on my laptop - not mobile.

Thanks

Barbara
Esteemed Contributor

Another example...

THIS product from my REUNIONS collection shows only 9 of what's actually in the collection, which contains 73 cards. So, maybe there's a limit to items shown, but 9 isn't nearly enough, not when customers looking for reunion invites might want to see more.

Colorwash's Home

Scott
Community Manager
Community Manager

We're doing some work that might have impacted this. I'll pass this along.

Wolfegrl1
New Contributor III

No "more items from this collection" showing on product page. Only products to transfer to. Also one of my collections have products missing designs on many items.