"Visible" Products are Not

[birdorable]

I have products that are set to "Visible", but on the front end they are not visible to customers in my storefront.

I have several stores with this issue and I have been in contact with Zazzle support since September with no resolution. Just wondering if anyone else has this issue?

I admit I have a lot of low-performance stuff that has rightly been Hidden automatically for me. In the past I could give products another chance by changing the status to Visible and it would indeed become Visible to customers. But it has not worked like this for some time. I was hoping to do some promotion for one of my larger stores and that won't be possible if there's nothing visible to promote.

Thanks.

[Windy]

There is no button for making products visible, but you can go into the "edit details" area and set them to "public". At the same time, make a change to the description, or review some of your tags and make a change there, and you may find that the product becomes visible a few days later (after site indexing).

[birdorable]

Hi Windy, thanks for responding.  You're right, I got the wording wrong. But the problem is the same -- a product appears to already be "public", but it does not show on the front end. The only option I see is "Make hidden".

[Windy]

Have you tried to simply remake the product? Sometimes that's a way to solve an issue like this, make again, post for sale, delete other product. 

[Pádraig]

Hi @birdorable,

I'm very sorry to hear that you are still experiencing an issue here. I reached out to you via email to see if we can help to resolve this for you asap.

Thank you for your patience!

Pádraig