Royalty History Not Updating

[TriciaS]

My Royalty History has not updated for a few hours even though I have made a couple of sales since the most recent update.  My numbers have gone up in my Earnings Summary, but I can't see what products I've sold.  Usually the Royalty History updates much more quickly than this.  Is anyone else experiencing the same issue?  Thanks!

[Sara_H]

I've not had any sales so not experiencing any movement - lol. Are you in the promotor program @TriciaS ? If you've had $0 referral sales (ie someone has bought something else after coming through your link) you get those sales  counted in your Royalty Totals but not listed

[TriciaS]

Hi Sara -- These are definitely sales that I made, they're not through the Referral program.

[Marcia]

Yes, I made a sale over an hour ago.

It's showing up on the "earnings summary" counter, "royalty by product" if I do a search for today's date, "history" under "earnings" heading, but NOT in "royalty history" under "royalty reports". I always like to see who bought it, from where, what version, & if it was 3rd party or not. 

It was working earlier this morning, since I made 2 sales about an hour or so before this became broken. I hope this is fixed shortly.

[PAZP]

Yes, I have the same issue that it's not showing in the Royalty History but you should be able to view it in the Earning History. I can view mine there. 

[KeegansCreation]

I have the same issue today. Looking in Earnings History instead of Royalty History is the workaround. Zazzle is having some glitches with updating things. But this workaround does work.

[WHS_Designs]

Ditto. I've made a number of sales this morning but my Royalty History hasn't updated since just after 5am local time.

[TriciaS]

My Royalty History has now updated.  I had forgotten about the workaround, so thanks to everyone who mentioned it because I never would have remembered it on my own! 😀

[WHS_Designs]

of the past hour or so, my Royalty History is back to being up to date.

thanks Team Z,
W.H.

[Marcia]

Yes, looks like it's ok again. Thanks.

[skip_s]

Royalty History

not working again

[skip_s]

Royalty by Product

isn't working either

[WHS_Designs]

I notice that this "delay-in-reporting" error has returned today. I have made (at least) one sale this afternoon that has not been reflected in the Royalty History for the past 4 hours (and this report usually updates in 10-15 minutes max).

(the Earnings & Transactions History and Royalty by Product reports do update properly though).

W.H.

[Harmony]

I am still missing 2 sales that have not shown up on any reporting page

[skip_s]

I emailed support and they requested a screen shot.............

A screen shot of something not there..........

[Pádraig]

Hi all,

Thanks for highlighting these issues. Our team are aware of the issue and are investigating so hopefully this can be resolved soon.

Thanks for your patience with this.

Pádraig 🙂

[Scott]

Looks good to me. If you believe this is still not updating for you then please let us know.

[skip_s]

Scott,

If you go into my account, you can see by choosing the show 100 in the Royalty History (and select the filter to show cleared and pending) that there is a difference in the number of entries. The discrepancy totals 13 missing entries.

[Scott]

What are you comparing this to?

[skip_s]

Scott,

Dilemna solved. Kellie helped me. She understood me right away.