Royalty Rate not being saved
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10-15-2024 11:11 AM
I just realized that my changes to my royalty rates on product are not being saved.
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10-16-2024 07:14 AM
Hey ChromaMaven,
Our system shows you made changes on 10/14/2024.
You can change your royalty at any time, however, our system will aggregate all the royalty changes made in your account and apply them to your products once a month. This will take place on or around the 20th of every month, with the exception of our peak holiday season when royalty changes may be paused.
-Fiona 🙂
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10-16-2024 08:00 AM
Hi Fiona,
So, I won't see the updated royalty rate until after the 20th?
Thank you,
Carolyn
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10-16-2024 02:18 PM
i have told them many times that the 24 hour change is not working but they don't fix it
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10-21-2024 12:59 AM
still not fixed

