Sales not clearing

[Alison_D]

I have noticed that for the past few days, sales have not been clearing so the “current total balance” stays the same and the 30 day “pending” figure only increases. I definitely had sales in early November which should have cleared by now.

Is this the same for everyone else? 

[Pádraig]

Hi @Alison_D,

I'm very sorry to hear you're experiencing an issue here. I reached out to you via email to see if we can help resolve your inquiry.

Thank you for your patience!

Pádraig

[Zorinda]

Same issue here. Sales for me have not cleared for 3 successive days.

[Sara_H]

Mine have also stopped clearing - so you're not on your own @Alison_D 

They may have changed the way sales clear from 30 days to 45 days? (pure speculation - I have no idea)

Shall wait and see what date the sales from 6th December clear or whether it'll all clear as a total at the end of December (who knows)

[WHS_Designs]

@Sara_H hmmm ... not according to the Help center article Earnings Payments to Zazzle Creators – Zazzle Help Center:

[Sara_H]

@WHS_Designs yes I know - pure speculation from me that it may be in the process of changing - like I said - no proof 🙂

[WHS_Designs]

@Sara_H when I check my Royalty History reports, the sales for November 6 do show as cleared -- they're just not being captured in the Earnings Summary.

[Sara_H]

@WHS_Designs You are special! Mine are not clearing from November 6 in the Royalty history (ie -going green) and the current total balance ($/£) isn't increasing as it normally does once a sale is cleared. Plus the pending amount is increasing (as sales come in) and not decreasing as it should (when sales clear)

[WHS_Designs]

@Sara_H 
my bad -- my sales from November 6 and onwards have *not* cleared (I'd swear they did a few moments ago, though!) 

[jamies]

I could see that coming, many large corporations are even going to 90 days but let's not give them any ideas LOL 

[kashmier]

I didn't know that there was a change in days for items clearing. 

[Piper]

Same here, for the past two days now. My sales history for November 6th and 7th shows none have cleared yet.

[creativebunny]

Mine as well.

[Marcia]

Mine have also not cleared for the past 2 days. What's going on???

[VibesOfColor]

Mine Also 

[DCS]

Me Too

[Pádraig]

Hi all,

Thanks for your patience here and I'm sorry you're experiencing an issue with this. We are investigating this now for you so we hope to have an update soon.

Pádraig

[Zorinda]

FYI they didn’t clear again this morning (12/8/23).  So day 4 for me. 

[MsSnazzy]

Mine have not cleared in the past 2 days either. Thanks for referring me to this feed, Sara_H.

[ZazzleDazzle]

Same here...hasn't cleared for few days now.

[MsSnazzy]

Mine have cleared and are updated this morning.

[Mariholly]

Me too

[Boki]

Same here... 🤔

[ElectroSky]

Mine also same.

[AlissaJones]

Yes, same for me too. I have earnings that were made on 11/6, 11/7 11/8, and today 11/9 that still haven't turned green in my Earnings & Transactions History section. It's now December 9th they should have cleared by now.

[TriciaS]

Same problem for me!

[ThankYouAlways]

It looks like my Pending Amount is not being carried forward to my Current Total Balance which usually starts increasing by now.

[Jermolinaart]

Same here

[kashmier]

Mine are not updating either. I feel like I am doing well with sales until I realize it is two months of sales not just current. 

[Maggie_B_Design]

Same here. Cleared and current total balance in the earnings summery not updating since December 5th.

[Caprice]

One more person here to say me too. 😟

[rebeccaheartsny]

Ah, glad it's not just me! My cleared earnings figure hasn't changed in nearly a week, despite the fact that I make steady sales every day. I was starting to worry about a small January payout.

I just went back and checked, and the last day anything cleared was November 5th. I have pages and pages of earnings between the 5th-10th that have not turned green.

[migned]

Same issue here 🙁

[countrymouse]

Just adding to the list of stores that sales aren't clearing

[BurntMBooks]

Also adding to the list of stores not seeing earnings clear :(.

[BurntMBooks]

*Update to this post: although the sales have started to clear again, earnings from 11/6 still show a pending and haven't cleared. 

[Piper]

I went back and noticed the same thing. I actually have a few dozen sales that have yet to clear which are dated between November 5th and November 13th. Everything since then (up to November 23rd) has cleared.

[Piper]

This seems to merely be a glitch in the system as the sales that are (still) appearing as uncleared in my Earnings & Transactions History DO show as cleared when looking in my Royalty History instead.

If you still have this issue, I would recommend you check under Royalty History.

[bohemianwoods]

Also adding to the list of stores not seeing earnings clear!

[Brownielocks]

I also wanted to add my store as well.  My "Earnings Summary" - "Current Total Balance" has not changed in days.  And, I've never been without sales, so this number should be changing if not daily, at least twice a week as past sales clear. Once Zazzle took the amount out of the total to send me my December earnings, the "Earnings Summary" has seemed to gotten stuck and won't change.