Sales Not Showing up on Pages

[kashmier]

For about three days the current sales running are not showing up on pages when I am signed in and working on items. I usually post items to pinterest and FB when I see the sale %. I just figured there were no sales at first and it seemed strange after awhile. I had no listings with sales. I then used incognito window and saw I am missing out on a lot. Three days I have not updated my web site coupon page because I was relying on the sales showing up. I had no time to look for this problem already mentioned. I need to try and catch up on sales. I guess I should have figured something was wrong but it took not seeing any money in account to figure it out. Please get the information back on the store pages.  Thank you 

[Mark]

Hi @kashmier,

I'm sorry to hear about this. Would you be able to provide a screenshot as an example?

[kashmier]

Still not showing pages correctly. First picture is normally what I get when signed in and second is when not signed in. Other sellers items are not showing the sales either so it is site wide when signed in. Maybe this is not showing for more people than me because my sales have dropped drastically the last few days. Since this happened. 

 The sales still don't show like the red 20% off. I didn't used to have to log out to see what was on sale, Also the sales at the top of the browser like the information for free shipping with Zazzle Black 

[angelafuller729]

This has been going on for weeks now.  I posted about it over a month ago - still have not had a solution response from admin 

[kashmier]

Wow I am not going crazy. Sorry but I am glad I am not the only one having this problem although it is a lousy thought for any buyers. 

[kashmier]

Hi,  I was wondering. Are you still experiencing the problem with pages in Chrome. If not how did you fix it?   Thanks. I put one of your designs on my web site. I really liked it.

--- Visit Leatherwood Design  ---

[angelafuller729]

Still the same - I have Windows OS with Chrome browser. Still not showing current discounts, nor do they show up without manually adding to cart. 50% mugs should be reflected in the storefront but still not.  Very frustrating!  

[kashmier]

Chrome is now showing a big best deal circle on 50% off items but no information at top or sides with codes yet. 

[kashmier]

@Mark  - Update - I figured out that it is only happening with Chrome browser. All the info shows up in FireFox. I am going to try an update my Chrome but it usually is updated daily. Just wanted to let you know,

[kashmier]

Hi again, I updated Chrome and restarted computer. Seems like the red sales information at the side of invitations is showing up for bulk orders. I know invitations are currently 50% off but showing where that information usually is you see You save 15% (Volume Discount)  shouldn't that read up to 50% savings with Volume Discount?  The more you buy the higher that discount goes.  - getting better - banner at the top of page is still not showing like it should. 

[kashmier]

Already did add screenshot two days ago. I am still at a loss I tried everything. I even tried to buy something and was not able to get any sale prices because they don't show up. Over the years I have found that when I finally get fed up with something that I figured a go-around for the issues seems to become one for more and more users. I feel like the proverbial 'Canary in the coal mine' This is not a work around issue something is stopping important information from showing up. I tried everything to clear and restart Chrome. I still have not totally deleted Chrome and re installed but that is for when I have time. This is not really my problem it will be a Zazzle problem if it starts to happen to more people. I am not good with code but I believe it is something that is corrupt between Chrome and Zazzle codes. On my Chrome sites the newest information showing was the trending section and then the sales info was gone. As I said no biggy for me I like seeing my items that are trending but I know enough to look at a different browser. I sure hope it is only me because if this does spread it could be a disaster with the holidays. Thank you all for letting me know your Chrome still works. I will update after I get a chance to delete Chrome and reinstall it. For now with the holidays I have to do my stores. I have been spending too much time trying to fix this, I just want to add an I'm Sorry for posting so much about this. It has been driving me nuts. Thanks for putting up with my rants and good luck with the holiday season, 

[kashmier]

Sorry Mark, I don't know how to take a screenshot. I did use snipping tool but it has moved. It is still happening there is no sales amounts on item pages or sales at the top of the page. Like Last day sale and such - It shows up if I am incognito so I figure it is also showing up when I am not logged in.  

[kennethwfd]

For a PC, there is a "prt scr" or something similar on the top row of keys to the right of the F keys.

for a Mac, hold down shift + Cmnd + 3 together.

Open your photo editing app, create a new blank document and hit Paste

You now have a screenshot, save as a JPEG, then upload.

I was confused too, when taking a photography course was told "Take a screenshot" Eh? how do I do that?

[kashmier]

Thanks it is print+window+s   

[kashmier]

@Mark I tried signing out on a regular page and that did not add the sale information the areas are still blank. The only place I see the sales is on the incognito page. Are there actually sales going on right now or am I find unknow stuff, It says 20% Off with code SEASONZDECOR on the side under item area and the top of page says Up to 50% off holiday cards and more  then Extended Holiday Return Jan 2023 - Unlimited free shipping with Z Black

[kashmier]

@ Mark I tried signing out on a regular page and that did not add the sale information the areas are still blank. The only place I see the sales is on the incognito page. Are there actually sales going on right now or am I find unknow stuff, It says 20% Off with code SEASONZDECOR on the side under item area and the top of page says Up to 50% off holiday cards and more then Extended Holiday Return Jan 2023 - Unlimited free shipping with Z Black

[Mark]

Hey all,

I have flagged this issue with the team now. I will let you know once I get an update.

[Mark]

Hey @kashmier,

The team have asked what OS you are using and what browser version you are using?

[kashmier]

I am using Windows 10 Home.  Last night a big circle with Best Deal guaranteed started to show up on items. That is the only information that is showing. That and the diamond along with the number of views for trending items. No bar or banner across the top of the page with current sales and Zazzle Black link and no percentage off with the sales code on the side. When I try to buy from other sellers it is the same thing and no percentage is deducted in the cart. I thought maybe it would be deducted automatically but you need to enter the coupon code.   

[Pádraig]

Hi @kashmier,

Thanks for that info. We are still investigating the issue and will let you know once we have more info.

Thanks for your patience. All the best.

Pádraig 🙂

[kashmier]

Just wanted to let you know that I had tech update to router by ISP. I also installed the latest version on my Windows 10 OS. No change to the Chrome Bowser. The backend and editor on Z is really running slow all day.  Have a great weekend.  

--- Visit Leatherwood Design  ---

[kashmier]

Another weekend and another addition to lousy sales. The Chrome browser is still not working. Stupid me almost missed advertising the 31% off sitewide because it does not show up.  Will this ever be fixed to work or should I drop the browser completely?