Search Broken for police + american + flag

ColsCreations
Honored Contributor II

Searching for police american flag or american flag police yields only 58 results. They are all t-shirts, just a handful of different designs repeated on multiple shirts assigned to different categories, often with same exact titles, tags and even image name in the design tool despite being associated with different stores. The cherry on top is that many of these results don't even have police (one of the three keywords in the search) anywhere in the tags, titles, or descriptions.

Meanwhile I have a Collection of 22 products, many of which have sold before, and all of which contain both police and american flag in the tags plus sometimes police in the title , too. I am sure there are hundreds of other products, not just mine, that use these three keywords but nothing appears in results except those 58 shirts. This is true whether I am searching on Firefox while signed in to my account, or searching as a guest in Opera with all cookies, cache, browsing history etc cleared.

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17 REPLIES 17

Jadendreamer13
Valued Contributor III

I just did the same search. I got the same results.

SheaPrints
Contributor III

I just did a search for 'flag american police' and got 6,299 results when I'm signed in and 6,288 as a guest. It's the same if I swap the word order. I'm using firefox.

Screenshot American Flag Zazzle.png

JerryLambert
Contributor III

same results, 58 shirts. using Chrome,. not good. 

KeegansCreation
Honored Contributor

Internet Explorer: 59 results

Chrome: 6, 281 results

no difference signed in or out

It's weird there are two distinct but nearly consistent sets of results depending on browser. It's also weird that Jerry got set A using Chrome but I got set B. 

 

KeeganCreations

I have the same.
Chrome: 6,281 results
Internet: Explorer 59 results
Firefox: 6,299 results

DancingPelican
Valued Contributor

Searching using Safari browser: I get 59 results when searching for police American flag.

Interestingly, when I search for police flag, I get 14,283 results.

I repeated your police flag search.

Internet Explorer: 14,305

Chrome: 14,283

I wondered why the number more than doubled when removing American from the search terms, given that every single one is using American flag as a base element (changing it to thin blue line variant in most cases). A random sample of tags showed that about half I looked at didn't include American as a tag despite using an American flag. So that makes sense.

What does not make sense is why some browsers only show the t shirt results while other browsers show the full product range. Or why Internet Explorer can suddenly show the full range if American is removed.

Adding quotes, "police American flag" bumps up Internet Explorer results to 299 while reducing Chrome results to...299. Make of that what you will. I don't know what this means.

 

 

 

KeeganCreations

Cat
Honored Contributor III

59 results using MS Edge or Firefox, 6284 using Chrome. Hmmm... 

____________________
Cat @ ZingerBug Designs

Badeesie
Contributor III

Search term: police american flag

Chrome, logged in: 6,284 results

Brave, logged out: 59 results

Edge, logged out: 59 results

Opera, logged out: 59 results

Firefox, logged out: 59 results

ColsCreations
Honored Contributor II

I tried police american flag (no quotes or other characters) in all my browsers tonight.
First I'd clear everything (cookies, browsing data, etc), go directly to Zazzle, enter the above in search. (Anon)
Then I would clear the browser data again, go directly to Zazzle, sign in, and then search. (Logged In)

SearchBroken.jpg

So 2/3rds of my 12 search attempts, whether in total or separately as Anon or Logged in, resulted in just the 59 shirts. That's 67% of viewers finding only the spammy results rather than the true range of products/designs available.

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ColsCreations
Honored Contributor II

Since we have house, garden and car flags as product types I was thinking maybe the combo of american + flag is part of the issue so I tried searching for other things like [distressed american flag] and [patriotic american flag] and [vintage american flag] but those results were all as I would expect, it's only [police american flag] and [cop american flag] that reduce results to just those shirts.

Then I searched for [back the blue american] and got the type of results I'd expect (and happily found some of my products on the first & second pages).
If I click the suggested 'flag' nothing happens. I can't even describe it as a dead-link as it's the same as if clicking over a blank spot on a page.
If I manually add 'flag' to my search, it goes down to 151 results, most of which are shirts, phone cases, backpacks, and mugs. Thousands of products are eliminated including all mine that incude both 'back the blue' and 'american flag' in the tags.

BtB-AF2.jpg

 

Then I tried [police officer american] and same thing as above; got expected results but nothing happens when I click the suggested 'flag'.
If I instead add 'flag' manually, this time it says there are no results and returns results for just 'officer american' despite the fact that my collection of products alone have both 'police officer' and 'american flag' in the tags

 

PO-AF2.jpg

 

These searches today were all all via Firefox while signed in. Not going to try other browsers & signing in and out again as it's already clear there is something very weird going on here.

 

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WHS_Designs
Honored Contributor II

CHROME (SIGNED IN)
american flag police 6,310 results (popular)
american flag police 5,996 results (new)

CHROME (SIGNED OUT)
american flag police 6,299 results (popular)
american flag police 5,985 results (new)

EDGE (SIGNED IN)
american flag police 6,310 results (popular)
american flag police 5,996 results (new)

EDGE (SIGNED OUT)
american flag police 6,299 results (popular)
american flag police 5,985 results (new)

ColsCreations
Honored Contributor II

One more fun fact  - searching on the Zazzle app (Android version) also yields only the 59 shirts.

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ColsCreations
Honored Contributor II

Issue still ongoing. Depending on browser used, results for these terms yield either only the approx 57 same spammy t-shirts or approx 7K real results but even then the first page is all the spammy t-shirts.

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Hey @ColsCreations,

Apologies for the delay here. I followed up with the team again and I will update you as soon as possible.

- Mark

ColsCreations
Honored Contributor II

UPDATE:

Turns out this issue of getting different "sets" of results is not exclusive to this combination of keywords [police american flag].
The very same thing is happening when one searches for the single keyword [hallicrafters].
You can see this thread here for a breakdown of the differing search results for [hallicrafters].

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Es
Contributor III

I've had the same problem with my american flag return address labels. If you search "american flag return address labels" they come up but without the quotes they are nowhere to be found.

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