Serious Problems for Rotated Photo Templates

[1234Shine]

Everything works normally for the photo template on the left.  However, when the exact same photo template is rotated, things become weird.  For example, I upload the exact SAME photo to these two exact SAME photo templates (both set as "fill"), the one on the right AUTOMATICALLY got zoomed in for no reason, so as a result, the faces got cut off and I am sure no customers would purchase it when they see that.

Note: when doing the testing, please use the vertical (portrait orientation) photos because you can see this problem more easily than using horizontal (landscape orientation) photos.

TEST
by 1234Shine

[MOM]

Hmm. Strange. I copied and pasted your image on the left and it didn't happened to me - only if I used your image on the right hand side. I than uploaded a dummy image of mine and it didn't happened to my image. Finally I uploaded the same image again and I still could not repeat what happens with your image on the right hand side. Very odd.

[Cat]

Very strange. The template worked just fine for me, and I got the same results if I entered the design tool and used the change image option:

I also tried copying the image on the left and then rotating the copy, and I couldn't get it to do anything weird.

I did notice that on your original, the rotated photo had been cropped. What steps did you use to copy/move/resize it? When I did it successfully, I copied the image, pasted it, then rotated it using the buttons in the right hand panel and NOT by grabbing it with the mouse.

Ever since they implemented the new "smart" resizing stuff, I've had horrible troubles accidentally cropping things because if you grab the corners when the "lock aspect ratio" setting is turned off it will stretch and crop the image in strange and unpredictable ways. I find it to be SUPER frustrating, so I try not to resize images using the mouse because that way I can leave the aspect ratio lock off (which is what I need for text fields) and not mess up my images - it's a total pain!

Anyhow, when I want two images the same size, I make the first one, copy & paste it, rename the template field, then exit the design tool and replace the image using the customer interface. You don't have to do that last part if your second image is the same size/aspect ratio as the original, but if it isn't you can get unpredictable results using the change image option in the right hand panel.  It's crazy cumbersome, but it's the only decent way I've found to get two identically sized photo templates with different images in them.

Good luck! Hope you get it sorted out!

[Jadendreamer13]

I find the crop tool problematic, too. I wish it would work like a standard crop tool.

[Cat]

For me the problem is that both the resize tool and the crop tool will crop the image, but in different ways. I mostly wish there was a way to set the dimensions of an image numerically - like in the right hand panel. It would make designing SO much easier!

[1234Shine]

What I had in my post was the simplified "After" version. Let me show you the detailed "Before" and "After" versions here so you can easily duplicate and see the problems.

These three photo templates are exactly the same, they are copied/pasted from the same template without me doing any cropping. The only difference is that two of them are rotated. Everything looks fine even after it is published.  But when customers upload their own photos, the ones with rotation are not the same as the one without rotation. (see three screenshots below)

Note: when doing the testing, use the vertical portrait orientation photos because you can see this problem more easily than using horizontal landscape orientation photos.

Published Design:

 

Test
by 1234Shine

Screenshots when uploading the same photo to the published design above:

@Cat , @MOM 

[Cat]

OK, that's really weird. It seems like the issue comes about with the customer interface for changing the image, because if I enter the design tool and use the "change image" option, it works like it's supposed to. I'm wondering if the adjust image thing on the customer interface is getting confused because there are 3 images with the same url? Because if you choose the adjust option, it only gives you the option for one image, not all three. Hmmmm...

Well any way you slice it, it does indeed look like a bug. What's really strange is that the messed up images are not just resized, they're stretched, and in theory you're not supposed to be able to stretch the image even if you want to!

Hopefully someone from the tech team will take a look!