Similar designs section under my products are WRONG.

[ModernvVintage]

Hello, is anyone else having an issue with the similar design section of products under one of your products showing up with incorrect designs?? For example I have all bridal shower and or baby shower coming up under some my wedding invitations. They have changed from being other similar wedding invites to bridal shower invites. I have not changed any titles or tags and have them all correct and in the correct wedding Category. This is important because it affects where our products show up in the search feed and if they will be found or not. Anyone else notice this issue with any of their products? 

[Mark]

Hey @ModernvVintage,

I am sorry to hear that this issue is happening.

Would you be able to pass on an example product ID/link please?

[ModernvVintage]

They seem to be correct at the moment now. It was back and fourth, sometimes they were correct and other time they went back to bridal shower invites under my wedding invite. Maybe the issue was fixed because they are correct again. Very odd . 

[Sara_H]

I have a similar issue. Added a cover photo yesterday and there were can coolers  and now there are none

https://www.zazzle.com/christmas_in_july_bbq_summer_party_personalized_seltzer_can_cooler-2563733108...

There are no similar products showing at all just the collection. 

edited - just added another cover photo - and no similar products 

https://www.zazzle.com/watermelon_fruit_pink_and_green_summer_bbq_party_paper_plates-256854583162519...

Checked other products and all the same - no similar products

[Mark]

Hi @Sara_H,

Thank you for those examples.

I may be misunderstanding this issue, but from looking at the two products, I can see the similar designs underneath the preview as expected.

Please let me know if I am mistaken.

[Sara_H]

@Mark windows/Vivaldi (chrome based browser) and no similar products for me but if I log into firefox they appear? Head scratcher

[ColsCreations]

Firefox (while signed-in) and Opera & Edge (not signed-in) all show me the same "other designs you might like" and below that the 'other products from this collection'.

[Sara_H]

thanks @ColsCreations I've no idea why it's not showing in my browser (vivaldi - chrome based). I've moved over to firefox for the time being so I can at least see them

[ColsCreations]

That is weird. I just tried in Vivaldi and get same as above as I did in the other browsers. Maybe you have a cookie/cache issue in your Vivaldi?

[Sara_H]

Maybe . I'll have a clear out later and see

though it is ok on some other products @ColsCreations 

 very strange

[Mark]

Hi @Sara_H,

I cannot recreate the issue on my end. Is it still happening for you?

[Sara_H]

Hi - @Mark Yes it's still happening for those products.  In vivaldi (windows 10/chrome base browser) - no products show underneath but when I use Firefox - I can see them. Very strange

[ModernvVintage]

Mine has same issue. Sometimes I see the correct type products under my invitation and sometimes I don’t. It is definitely weird! I use Microsoft edge browser. I let support know. Right now they are all correct so maybe they fixed it. 😅

[Sara_H]

@Mark can confirm - other designs have returned. Thanks for fixing