Some products disappeared from my collections. WHY?

[Camila]

Hello, Zazzle.

My store is: zazzle.com/store/pantipan

Why are my collections almost empty? The quantity doesn't match with the content, because whenever I go and navigate in these collections, many many many products don't appear/show to the public. And I have set "make public" option for all my products. This kind of issue has happened after Zazzle's changing rules about collections and more.

I didn't change anything here. I didn't even access/sign in here (for a very longtime). I received an email from Zazzle: first, about site changes; second, about one of my purchased products.

Please Zazzle, explain to me why are you doing that? I have much more than 2.000 products, but many of them are hidden from the public (and, as I said before, I selected "make public" option for all).

[Scott]

Some products may have been hidden, and require optimization. Read more about this here: https://help.zazzle.com/hc/en-us/articles/223160488-Marketplace-Optimization

Then visit this link in your store: https://www.zazzle.com/store/pantipan/products?vt=Apo

[Camila]

I saw that and I've already checked "make public" for all my products (Marketplace Optimization). I can see my products, but when I sign out and try to access Pantipan (Zazzle store) without sign in (public access), the products quantity isn't the same as when I see privately.

[Scott]

I just took another look through your store. Products are now showing as I'd expect. There's a slight discrepancy in product count, which is also expected. When a product is sold out we don't show it to customers, but we'll show it to Creators. So if you're logged in you'll see 100 products in your collection, but when you log out you might only see 87 products in that same collection.

So, it seems like everything is working properly. If you continue to have questions feel free to ask.

[Camila]

I understand, Scott, but... I didn't sell many products and many of these products don't show to the public (website store, collections and categories) as it should. About a year ago, I organized all of my products, all, into categories and collections. I dedicated all myself to this store and, after some time, to see this store disorganized and with hidden products is very disappointing.

[Indigodaisy]

Almost all my products in my fun sassy cat collection are missing? and my corn husk designs have been taken down. I understand they wanted to remove the little legend mouse and cat as it was considered too close to copyright infringement (however it was my own design) But  I didn't get a notice they were taking down all the fun sassy cats designed by me, and I checked to make sure the name was not under active trademark.