Text disappears in Personalize

[tjustleft]

Today I was logged in on my phone running chrome on android. I clicked one of my products then clicked Personalize. Each time I changed something in a text field the text would disappear when done. This would also happen if I just tapped inside a text field but made no changes.

[Lisa-B]

Hi @

tjustleft

Thanks for flagging this, can you please send the PID so I can investigate the issue.

 Lisa 🌺

[tjustleft]

Thank you Lisa. The pid is 240811463280228551. After messing around with some designs today I also found that when I added text there was no way to make it a template object.

This is the first time I've tried designing on my phone so I'm not sure what the experience is usually like. Is there a Zazzle app for designing?

[Lisa-B]

Hi @ tjustleft

Thank you, I have tested this on my end and when I click personalise it saves the info. No issues. There is a Zazzle App now but it is not necessarily used only for designing etc. this should work via phone on the web, on a desktop or a computer. Is the same issue happening on your end on a different device or only on the phone? 

Lisa 🌺

[tjustleft]

Thank you again Lisa. It's only happening on my phone. I tried again last night and started with a new product, I could place text in the design but still never found how to make anything a template object.