The sales price isn't updating properly

[MasterpieceCafe]

When you change between different options the sales price isn't updating. I tried several products with the same results.

[Roberta]

Hi @MasterpieceCafe 

Thank you for highlighting this with us. Can you provide links to the products in question so that we can check them out for you? Many thanks! 🙂

Roberta  🌷

[MasterpieceCafe]

Happens with several products. For example with this mug, the 11oz says the sale price is $9.48, change it to 15 oz and it still says $9.48, change it to the travel mug it still says $9.48.

https://www.zazzle.com/vintage_art_nouveau_ce_soir_chat_noir_black_cat_mug-168090350840375051

or cards

https://www.zazzle.com/peace_on_earth_christmas_vintage_airplane_world_holiday_card-1372025426398451...

or clothes

https://www.zazzle.com/vintage_alice_in_wonderland_white_rabbit_as_herald_t_shirt-235069784844004846

[MasterpieceCafe]

Still happening today. Every product I've looked at that has another style the sales price doesn't update with the new product style.

[Pádraig]

Hi @MasterpieceCafe,

Thanks for flagging this with us. I seem to be getting the same error on my side so we'll investigate this further.

Pádraig 🙂

[MasterpieceCafe]

This is still an issue. I assume this is considered a bug?

[Pádraig]

Hi @MasterpieceCafe,

It's very possible. Our team are still investigating at the moment so I don't have an update as of yet. Sorry about that. 

Pádraig.

[WBartworks]

Sorry for not noticing this thread earlier.  Yesterday I noticed a problem with the pricing of my fleece blanket and this morning I noticed the same issue with puzzles.  So there is another thread about this issue called, Fleece Blanket Pricing

[REDTRUCK]

Hi! In my earnings tab, a sale is listed ( invitations) but it does not show up in Royalties history. The sale was alerted to me under notifications. 

https://www.zazzle.com/my/earnings/history

https://www.zazzle.com/my/earnings/royaltyhistory

[Pádraig]

Hi @REDTRUCK,

I'm very sorry to hear that you are experiencing an issue here. However, the issue does not relate to the main focus of this thread. We would ask all users to keep each response related to the issue at hand. If you are experiencing an issue, please feel free to create a new topic and we would be happy to investigate it further for you.

Pádraig 🙂

[Scott · Accepted solution]

This issue should be fixed in about an hour.

[MasterpieceCafe]

Appears to be fixed! Thank you Team Zazzle!

[WBartworks]

Scott,  I don't think it's fixed yet.  The price for the small fleece blanket doesn't add up correctly.  Fleece Blanket Pricing

[wordsunwords]

Have lots of issues recently with changes of prices on single items (e.g., mugs, tees) and having them stick.  That's the issue, the price changes are not reflected when one goes to Edit for the product again.  This has been occurring for at least the past several days, if not more.

[Pádraig]

Hi @wordsunwords,

I'm sorry to hear that you are experiencing an issue here. Can you provide a couple of examples so that we can take a look for you?

Thank you for your patience!

Warm Regards,

[wordsunwords]

Thanks for the response:

https://www.zazzle.com/waterspouts_natures_ephemeral_twisters_t_shirt-235272852762625180 - tee changed to 26.5% RP - still showing as 15%

https://www.zazzle.com/i_love_dolphins_bottlenose_dolphin_breaching_t_shirt-235284238205414504 - tee changed to 26.5% RP - still showing as 23.5%

https://www.zazzle.com/think_hexadecimal_clock_template_geek_humor_t_shirt-235332114786251128 - tee changed to 26.5% RP - still showing as 25%

https://www.zazzle.com/do_not_claim_until_you_know_for_sure_card_suits_apron-256047130783514477 - apron changed to 19.7% RP from 20.8% - still showing as 20.8%

https://www.zazzle.com/do_not_claim_until_you_know_for_sure_card_suits_tie-151974396646742750 - tie changed from 47% RP to 35% RP - still showing as 47%

https://www.zazzle.com/bee_fearless_bee_on_yellow_flower_poster-228680682789856952 - poster changed from 55.2% RP to 47% RP - still showing as 55.2%

[Pádraig]

Hi @wordsunwords,

You're welcome. Thanks for providing those examples. I have sent them on to our team for further investigation so hopefully it can be corrected soon.

Pádraig