Zero Royalty and Price Calculations

[BKMuir]

I was just updating my products that had been hidden. An old Stationery item needed upgrade in royalty. AFTER I changed it, I noticed that the Royalty and Price were showing 0 (zero)

A Price shows on the product page, but it doesn't seem to change with the altered Percentage either.

Here is the item in question:

Stationery - Tumbling Monogram
by bkmuir

[Mark]

Hi @BKMuir,

Thank you for flagging this. I have let the team know now. I will let you know if we have an update.

[MLeWallpapers]

Hi!  this is still happening.  Are there any updates on this issue?

[Mark]

Hi @MLeWallpapers,

There is no update on this issue yet.

Thank you!

[Pádraig]

Hi @MLeWallpapers,

I'm very sorry to hear that you are experiencing an issue here also. Could you provide a link to your design that exhibits this error and a screenshot of the error so that we can take a closer look?

Thank you for your patience!

Pádraig

[BKMuir]

@Pádraig 

I see your response was to MleWallpapers, however my items still show this "problem"

The link and screen shots in original post are the same today. The Window when setting the royalty rate is where the problem is. The CALCULATOR shows the correct numbers and I believe the product page shows correctly, it is just the set-up window that does not calculate.

[MLeWallpapers]

I thought it was happening with all stationery, but I opened a couple just now and they seemed fine.  I was having the issue I have on some other products - so with 14.9 as the percentage, the matte stationery comes out to $1.05.  If you type in $1 as the product price, it jumps up to 15%, but then when you click away, it goes back to $1.05.  And then the answer is actually 13% that gets you to that product price.  Different products jump around different amounts.

[BN_Stationery]

this is happening now with one of my stationery notecards, was there a fix for this? 

[BKMuir]

Nothing to correct what we see when in edit -- however, the product page still seems to be updating correctly.

[suncookiez]

I just deleted a holiday stationery item because it also told me that i would make zero royalties.