Unable To Access Business Collections

[Pixelan]

Just found out that I can't access any of my business related collections, also the Occasion and Type fields are now empty. See the screenshots below.

And an error when clicking on a collection:

[1201AM]

I'm having the same issue. Hundreds of my business collections are no longer showing up on my home page or public feed, and I cannot edit those collections on the back-end. If I click on them to edit, I get the same error, Pixelan. 

[LauraLee]

Yes, I have found two of mine that are assigned as "other", with the occasion and type completely blank.  When I click on them I get an error message, like nothing is there.  But, I've opened at least one of these within the week.  I went to add something to one of them, and found the error message.  Then came here to report it.  Hopefully this is just a glitch they can fix.

[KeegansCreation]

Same. I have an Easter collection that is blanked out and a business collection that is blanked out. I can't remember if I had categorized these as cross sell or as same style/theme. The occasions were Easter and Business respectively.

[Kate3]

I'm having the same issue with Easter collections!

[LauraLee]

I also wanted to add, that I just promoted these two just 1 - 2 days ago.  I have the links to them here:  https://www.zazzle.com/collections/vacation_home_rental-119039467940380585  and https://www.zazzle.com/collections/easter_party-119097225719424555 

Just in case.  Because I couldn't even get them opened any other way.  Thank goodness I found out I promoted them!

[LauraLee]

Oh and we can't add to those collections as well!

[Connie]

I'm having the same problem!

[tiffjamaica]

Same issue here as well. 😞

[Marcia]

Same thing. I was in the process of posting this to an older collections thread but I just saw yours so I'll post here.

I happened to check & out of my 202 collections, 13 are missing in my public store. They show up in my back end, but when I click on them I get an error message. However, they're still under each product on the product page & I can get to them that way, but when I try to edit them I also get the error message.

Upon further sleuthing, they all have a commonality: they're all labeled "business & corporate" under "events & locations" & they are also "cross-sell".

Here they are:
https://www.zazzle.com/collections/modern_beach_real_estate_broker_business_supplies-119220304154643...

https://www.zazzle.com/collections/dripping_glitter_cupcake_bakery_rose_gold_copper-1199265769578447...

https://www.zazzle.com/collections/modern_real_estate_broker_business_card_supplies-1197562779182547...

https://www.zazzle.com/collections/dripping_glitter_sweet_confection_desserts-119202976767518103

https://www.zazzle.com/collections/dripping_glitter_watercolor_cake_bakery_chef-119218863959501444

https://www.zazzle.com/collections/silver_on_turquoise_watercolor_marble_jewel-119928418153895143

https://www.zazzle.com/collections/dripping_glitter_cupcake_bakery_purple_silver_blue-11991234321150...

https://www.zazzle.com/collections/dripping_glitter_bakery_chef_catering-119851767834000749

https://www.zazzle.com/collections/gold_on_turquoise_watercolor_marble_jewel-119637013755089591

https://www.zazzle.com/collections/gold_on_rich_ruby_navy_green_watercolor_marble-119646310375191244

https://www.zazzle.com/collections/stylishly_glam_business_office-119783904649135503

https://www.zazzle.com/collections/summer_beach_vacation_post_its_notepads_notebooks-119935109059118...

https://www.zazzle.com/collections/modern_monogram_floral_home_office_decor-119278299792337362

Please fix this. Some of these collections include my best sellers & are active collections that I need to add to. I have no idea how long they have been broken/missing.

Can a moderator please respond to this? @James @Scott 

Thank you.

[Marcia]

Very interesting – when I click on these collections from my post here, they do show up. But trust me, otherwise they're missing in both public & in my back end. And I can't edit them.

Yeah, & I'm also getting the blank category thing for them.

[Scott · Accepted solution]

Engineering is aware of this issue. We hope to have this fixed very soon. Apologies for the issues here.

[Kate3]

The Easter collections are still gone 😞 

[Liya]

Same issue here for the last 10 days or so, pretty much all of my cross-sell business collections do not show on my shop front and give an error if I try to edit or add products to them. 

[Scott]

The original issue has been resolved. It sounds like this discussion has turned into a general place to report collections-related bugs, so I'm locking it.

If you're still experiencing an issue with collections please create a new discussion and provide us with links to example products that are impacted by the issue. Even if it's all products or all collections, please provide us with two or three example products so that we're all very clear on what products are impacted.

Also, remember that collections may be hidden from the public if all of the products in the collection have been hidden as part of our marketplace optimization efforts. So before you report a bug of this nature, please ensure that that there's publicly-visible products in the collection. You can find more information here: https://help.zazzle.com/hc/en-us/articles/223160488-Marketplace-Optimization