Unable to add products to collection from more than one store

[Baylee]

I have many older collections that draw from more than one store and they are all working fine but....when I tried to create a NEW collection the same way, I can't seem to get that to work. I've tried every combination of collection Event and type with no success. 

When using the 'add to collection' option from the product pages back end, the collection remains grayed out. I was getting an unusual error message yesterday as well but can't seem to replicate that today but there is a lock icon that I've never noticed before appearing beside the collection name on the drop down list. 

[Sara_H · Accepted solution]

@Baylee 

I think you have to attach it to the other store so to speak for you to be able to add products to it. I've just tested it by pressing the 'Your stores' and clicking the store I wanted to attach the collection to. I was then able to add products from that store to the collection that was created in another store.

I have noticed though - some cross sells are grey out (the one I added it to was a gift theme)

[Baylee]

Thanks @Sara_H. You've given me an idea.... I did have all the appropriate stores checked off in that section but maybe I have to change it to list only the one store I'm currently trying to add products from? I'm gonna try that and I'll be back in a minute to advise whether on not it worked 😁

[Baylee]

The collection isn't showing up at all in the drop down list now, so maybe I'll just wait a bit in case it takes time to show up.

[Sara_H]

@Baylee Yes it takes time for new collections to appear in the drop down. Even if you change a collection title - the change isn't immediate. Cross fingers x

[Baylee]

That did the trick! I am well pleased .. lol  Thanks for your help @Sara_H