Unable to move objects in design tool

katz_d_zynes
New Contributor III

Using Samsung galaxy tab s6 lite 

Screenshot_20220524-071619_Software update.jpg

8 REPLIES 8

Mark
Moderator
Moderator

Hi @katz_d_zynes,

Sorry to hear that you have been having this issue. I have been using the design tool all day without any difficulty.

Can you try again and see if this is still happening? Also, has anyone else experienced issues?

Thanks!

- Mark

katz_d_zynes
New Contributor III

Still happening. 

I should have added in original post ... it's while using the touchscreen that I am unable to move objects. 

This did work a couple weeks ago. 

Everything seems fine with Firefox.

Does not work with Samsung internet, which is new within the last couple of weeks. 

YuliaKazansky
New Contributor III

I have the same problem when I use Brave browser - can't move my image or text inside the design etc, but when I use Safari everything is fine. 

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Scott
Community Manager
Community Manager

Can you try again using Firefox or Chrome browsers?

katz_d_zynes
New Contributor III

Everything seems fine with Firefox. I don't use Chrome. 

Does not work with Samsung internet, which is a new problem within the last couple of weeks. 

Scott
Community Manager
Community Manager

I can reproduce the issue on my Galaxy Tab A using Samsung Browser. We'll get this fixed. I'd use Chrome or Firefox for now.

AirTwin
Contributor II

I'm having this issue, I am not getting the move object in design tool with the crosshairs.  

I see maybe it's my Brave browser too, I will be checking Opera because it is a chrome clone.