Wedding Envelopes have Wrong Category Tree in New Collections

SJoy
Contributor III

I was going through and making sure my products aligned with the criteria to fit in the given slots in the new collections update.  My wedding envelopes are being shown as a bonus item and when I looked into it further, the category sort for "Wedding Envelopes"  is the same as the "Wedding Menu".  Please see image below.  I hope this gets fixed soon.

Wrong Category for Wedding Envelopes.png

7 REPLIES 7

Cat
Honored Contributor III

Sorry if this is a stupid question, but where are you finding that screen? I'm totally confused by this whole upgrade - in terms of envelopes, mine are all stuck in the bonus section and I can't find a section for envelopes at all.

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Cat @ ZingerBug Designs

SJoy
Contributor III

When you are in a collection, click on one of your products or a blank slot.  A window will show up and at the top it states the item type (like in the picture I originally posted that says Wedding Envelopes) Right underneath it, it shows the sort your product needs to have to show up in that slot.

Unfortunately, it looks like they have the "Wedding Menu" sort attached to the wedding envelopes section, so until this is fixed I think all wedding envelopes will be in the bonus section.

Cat
Honored Contributor III

Hmmm... none of my collections even have a wedding envelopes section. I've got envelope liners but not envelopes. I fear I am hopelessly confused by all of this!

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Cat @ ZingerBug Designs

Connie
Honored Contributor

Yes, I noticed the same thing, when I tried to add envelopes that I KNEW I had for a particular design! There's definitely a glitch going on. When I added a menu into the menu slot, the envelope slot totally disappeared, and now the envelopes are just in the bonus section!

SJoy
Contributor III

I haven't added any wedding menus to my collections yet.  That's weird that when you did the envelope slot disappeared. Hopefully they will get it sorted soon.  New updates come with issues at onset.  I really like this collection update and I think it will be a great addition once they get these issues straightened out.

Scott
Community Manager
Community Manager

Sent to Engineering. Hopefully there will be a quick fix.

klstock
Valued Contributor

I am trying to add an envelope I just made for a bridal shower collection and it relegates it to "bonus" section instead of putting it in the designated slot for envelopes. Is there a fix for this yet?