Where did my products go?

Cheetahchic1
New Contributor II

Yesterday I put two products up for sale in my newly-created store.  Today, when I checked to see if they're in my store, they're not in there but they're also not appearing in saved designs.  I want to add them to another store but I can't find them.  Any suggestions?

1 ACCEPTED SOLUTION

Sara_H
Honored Contributor III

@Cheetahchic1 When you post something for sale, it disappears from your saved designs. And once you delete it from your store, it's gone forever.

Before you delete it - post it for sale again in the store you want it to be in.

To send it to another store - go into 'edit the design' then press 'Done' then post for sale again and select the other store you want it to appear in before you finish the process.

Then go to the other store where the first design was and delete (or hide) it.

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4 REPLIES 4

Cheetahchic1
New Contributor II

Doesn't seem that I can delete the post or edit it, so.....  I solved one part of the problem.  I learned that I need to first select "all stores" to see my stores (for some reason the drop-down menu defaults to "pinned" so I have to reselect "all stores" each time).  Then, I came to realize that to see my products I need to select the category under which I filed them.  (It seems there should be an option to see all product, not just within a single category.)  So, I found my missing products.  However, they are gone from saved designs.  I want to move the products from one store to another, but I am hesitant to delete them from the first store as they no longer appear in saved designs.  If I delete them from the first store, are they deleted entirely?  If so, how do I move them from the store without deleting them entirely?  If deleting them from the store doesn't delete them entirely, where will I find them?  Back in saved designs?

Sara_H
Honored Contributor III

@Cheetahchic1 When you post something for sale, it disappears from your saved designs. And once you delete it from your store, it's gone forever.

Before you delete it - post it for sale again in the store you want it to be in.

To send it to another store - go into 'edit the design' then press 'Done' then post for sale again and select the other store you want it to appear in before you finish the process.

Then go to the other store where the first design was and delete (or hide) it.

Cheetahchic1
New Contributor II

Thanks!  Is there any way to save the design in case I want to use it again in the future?

Sara_H
Honored Contributor III

@Cheetahchic1 To get it back in your saved designs - go to edit product then make a slight change then don't post for sale and/ or close the tab. It should end up in your saved designs.

No need to do that really as it's already in your store and you can use it again and transfer that design to any other product (using transfer this design on product page or via the store's product backend dropdown)

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