As a longtime designer, I want to begin by saying how consistently pleased I’ve been with Zazzle’s customer service over the years. The representatives I’ve worked with have always been kind, helpful, and professional. I’ve never had complaints in that area—they’ve done a wonderful job.
That said, since the changes surrounding the Ambassador Program and other recent updates, I’ve started to notice a shift. It seems that even the customer service team is struggling to get clear information about the questions we, as designers, are asking. Some have even expressed frustration that they haven’t been given the tools or training to properly support us. I truly empathize with them—it must be difficult to be on the front lines without the clarity needed to serve both customers and creators.
But from a designer’s perspective, it’s also disheartening. If the employees themselves aren’t being informed, how can we have confidence that we’ll receive the answers we need? I hope this can be addressed soon—for the sake of both the team and the designer community.
